Everything was cleaned, the staff was very helpful specially the cleaning lady for our room she provided a lot of useful info on how to get around in the area.

This hotel is not even open. Upon arrival we are mived to the Adhara Hacienda. How can reservations still be taken on this site. This is the second time this situation has happened.

The Adhara Express was under renovation so was transferred to an upgraded room at their sister hotel Adhara Hacienda Hotel - in a quiet well situated location within 5 mins of the main centre.

All its ok

We booked this place as it checked off most if not all the boxes. Upon arriving to the property we were told the building is closed for renovations. Though, we would be able to book/reserve at their sister company. We booked places around this area as it was walking distance to most do the places we wanted to try. However being moved to the other hotel put a damper on most of our plans and had to relook/rebook certain things and actually pay to be taken to said places. I figured we’d get a discount for the issue of not being told about the work but nope.

I cannot provide a review of Adhara Express because we did not stay there. We were redirected to their sister property, Hotel Adhara Cancun, so I cannot comment on the rooms, service, or experience at Adhara Express itself. My feedback would not be accurate or fair for future guests.

The hotel was located in a prime location close to many restaurants and bars just outside the front entrance. The pool was nice with a good bar next to it and the breakfast was plentiful and delicious. I liked the fact breakfast was served from 7am-12pm. The hotel's cleanliness was satisfactory overall with nothing to complain about. Here's a useful tip, when flying into Cancun take an ADO bus to the central terminal in downtown Cancun. From there it's only a simple 8 minute walk to the hotel and you will save so much money from taking a private taxi or group shuttle.

Great stafff and breakfast!

Everything was great, 👍

There was no hot water

Rooms kept very clean, good breakfest, staff at the bar and cafeteria needs some customer obsession training. Launging area at the pool needs new chairs

Hotel needs renovation.

In all fairness, we never got to stay at Adhara Express. On our way to Adhara Express our shuttle driver informed us that the hotel was closed. We arrived there and it quickly became apparent that they were in fact closed. Our driver spoke to the security guard who redirected us to another Adhara hotel. Again, in all fairness, this one was slightly better and was comfortable. Our issue is that Expedia should have warned us of the situation. If our driver had not “gone the extra mile “ no pun intended, we’d would’ve been essentially stranded in the middle of Cancun not knowing where/how to get to the other hotel. When we spoke with Expedia we were told that the hotel should have advised us.

ok, good breakfast

The hotel was closed for construction. They took us to a sister hotel which was not the location we wanted.

I love everything about adhara hotel from the rooms to the food, pool, staff most definitely going to book with them again.

Staff were very kind

Loved the location. It was a very nice clean and friendly stay. I would stay here again

We had a great stay we had originally been booked at Adhara express that’s where the shuttle service dropped us at we soon found out that that hotel had been closed for six months so when we went to get the shuttle back, we had to get an Uber

Good hotel, great location.