GWEN Hotel Ternate

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Overall Ratings & Reviews GWEN Hotel Ternate

Traveloka (259)
Other sources (3)
8.8
Very Good
From 259 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

9.1

Service and Facilites

8.8

People often mention about GWEN Hotel Ternate
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Staff Friendliness (22)
Ambiance (20)
Distance to City Center (18)
Surroundings (18)
Accessibility (18)
Bedroom (18)
Wifi (16)
Hotel Area (16)
Check-in/out Time (15)
Bathroom (14)
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Traveler Reviews GWEN Hotel Ternate

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Customer reviews
I***m
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 day(s) ago
My experience staying at this hotel was strategically located. Breakfast: at just 8 a.m., the food was already cold, and there were only 3 servings of tempeh. I asked the restaurant staff for help, but the tuna fish was out. It was crazy, being told to eat fried rice that was as hard as a rock. It was Rp 800,000 to a million a night, but it was terrible. I would never stay there again, it was expensive and the service was terrible.
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drg M. M.
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8.5
/10
Reviewed 7 week(s) ago
Strategic location, close to everywhere.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your review and for choosing to stay at Hotel Gwen. We are delighted to hear that you appreciated our excellent location and proximity to the various attractions in Ternate. Convenient transportation is one of the added values we strive to provide, ensuring that all our guests have a comfortable and efficient travel experience. Your positive feedback encourages our entire team to continue providing the best service and memorable stays. We look forward to welcoming you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 10 week(s) ago
The staff are very friendly and very helpful.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your wonderful review of Hotel Gwen. We are delighted to hear that the hospitality and assistance of our staff made your stay memorable. Providing the best service with a friendly and attentive attitude is our commitment to every guest. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate
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R***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and attentive service of our staff made your stay comfortable. Guest satisfaction and comfort are our top priority, and we are committed to assisting you with all your needs and concerns. Your compliments encourage our entire team to continue providing professional, attentive, and caring service to all our guests. We look forward to welcoming you back to Hotel Gwen Ternate and providing you with an even more memorable stay. Sincerely, Hotel Gwen Ternate
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M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
In my opinion, as a frequent traveler, this price is too expensive 🙏👌
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for sharing your feedback and experience during your stay at Hotel Gwen. We understand that price is a key factor, especially for frequent travelers. Your feedback is invaluable to us, helping us improve the quality of our service, facilities, and comfort to better serve your needs. We hope that our service, excellent location, and comfort will enhance your stay in Ternate. Thank you for your trust, and we look forward to welcoming you back for another memorable experience in the future. Sincerely, Hotel Gwen Ternate
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Randy C. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Clean hotel and good location close to city center.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your positive review of Hotel Gwen. We are delighted to hear that you appreciated the cleanliness of our hotel and our location, which is close to the city center and provides convenient access to various attractions in Ternate. Comfort and ease of travel are always our commitment to providing the best experience for all our guests. Thank you for choosing to stay with us. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate
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Fahri S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Easy access to the city center, close to malls and mosques. Easy to find snacks during Ramadan.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your review of our beloved Hotel Gwen. We are delighted that you appreciated our excellent location, conveniently accessible to the city center, shopping malls, and the mosque. We are also pleased that our location made it easy for you to find breakfast and catered to your needs during Ramadan. We hope your comfortable stay provided a memorable experience. Thank you for your trust, and we look forward to welcoming you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff is very friendly and fast
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay and the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue striving for the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate
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Amelda T.
icon-Leisure
Leisure
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10.0
/10
Reviewed 18 week(s) ago
I was very satisfied with my stay here. The service was excellent.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay with us and were impressed by the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate
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Amelda T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
For those who want to go on holiday or just wait for a flight/transit, this is the most recommended hotel in Ternate..
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you very much for your recommendation and appreciation of Hotel Gwen. We are delighted to know that our hotel is a convenient choice for rest or a stopover before a flight. Our excellent location and comfortable amenities are designed to ensure that all guests enjoy a comfortable and pleasant stay. Thank you for your trust in us. We hope to welcome you back to Hotel Gwen Ternate on your next trip. Sincerely, Hotel Gwen Ternate
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Amelda T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Recommended hotel in Ternate. Stay here, everywhere is close, just walk. Best service! All staff are friendly and professional. Suggestions: - Pay attention to the cleanliness of the laundry (we used the laundry facility, not too clean) - The water smells a bit bad the first time, you have to run it for a few minutes, then it's okay. - There is no swimming pool (hehehe) Overall, very very recommended! If you go to Ternate again, you will definitely stay here.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you so much for your review and feedback about Hotel Gwen 🌟 We are delighted to hear that you were satisfied with the hotel's excellent location and the outstanding service from all our staff. Hospitality and professionalism are always our top priorities, ensuring every guest has a memorable stay. Thank you for your feedback as well 🙏 Your comments are very important to us as data for future evaluations to improve the quality of our facilities and services. We look forward to welcoming you back to Hotel Gwen Ternate for an even better experience. Sincerely, Hotel Gwen Ternate
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The hotel is comfortable, close to shopping centers, culinary delights, etc. Highly recommended for those who want to stay in Ternate city.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you very much for your review and feedback about Hotel Gwen. We are delighted to hear that you enjoyed your comfortable stay and appreciated our location near shopping malls, restaurants, and other attractions in Ternate City. We are committed to providing all our guests with convenience and easy access. Thank you for your trust and feedback. We look forward to welcoming you back to Hotel Gwen Ternate for an even more memorable stay. Sincerely, Hotel Gwen Ternate
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel staff were very friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and helpfulness of our staff made your stay comfortable. Friendly and responsive service, along with assistance for all guests, is our commitment. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate
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Angella G. N.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Overall, this hotel is acceptable. The rooms are smart-equipped, not too cramped, and offer good comfort. The hotel staff are very professional and responsive, able to assist with various needs promptly, which is satisfactory. However, a faint noise from the outdoor air conditioning unit can be heard in the room. Although the volume isn't loud, it might still be somewhat bothersome for guests who are sensitive to noise. In general, the hotel conditions are good, but there is room for improvement in soundproofing.
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Accommodation's Reply
25 May 2026
Thank you so much for your stay at the Gwentnat Hotel and for taking the time to provide us with such a detailed review. We are delighted to hear that you enjoyed the luxurious rooms, the comfort, and the professional and efficient service from our staff. We are always committed to providing the utmost comfort and satisfaction to all our guests. Thank you again for your valuable feedback regarding the soundproofing of the room and the noise from the air conditioning outside. We apologize for any inconvenience this may have caused. Your feedback is very important to us, and we will strive to improve the hotel's facilities to provide even greater comfort for all our guests in the future. Thank you again for your stay at the Gwentnat Hotel and for your valuable feedback. We will do our best to make your next stay even more enjoyable.
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D***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Previously known as Gaia Hotel and now rebranded as Gwen Hotel, this property remains one of the best in its category and continues to uphold a high standard of service. Although officially rated as a three-star hotel, I was pleasantly surprised by the exceptional politeness and professionalism of the staff. The hotel is also conveniently located, providing easy access to nearby places. Notably, the traditional "jajan pasar" served at breakfast was remarkably delicious, especially the cake selection. With the addition of more space in the future to enhance comfort and a sense of luxury, Gwen Hotel has the potential to become even more outstanding. Thank you, Gwen Hotel!
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Accommodation's Reply
25 May 2026
Dear Ourguest Thank you so much for your wonderful review and kind support for Gwen Hotel We truly appreciate your recognition of our rebranding journey from Gaia Hotel to Gwen Hotel. It is an honor to know that we continue to meet your expectations and maintain the quality of service that made your stay memorable. We are especially delighted to hear your compliments about our staff’s politeness and professionalism, as delivering warm and attentive hospitality is always our top priority. It is also wonderful to know you enjoyed our strategic location and the traditional “jajan pasar” selection during breakfast, particularly the cakes Thank you as well for your thoughtful suggestion regarding additional space and future enhancements. Your feedback is very valuable to us as we continuously strive to improve our facilities and guest experience. We sincerely look forward to welcoming you back to Gwen Hotel Ternate and providing an even more Best regard Gwen Hotel Ternate
v***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
The staff is very friendly and the location is very close to the mall.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for your kind review of Hotel Gwen. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's convenient location near shopping malls and various attractions in Ternate. Friendly service and comfort for all our guests are our top priority. Thank you for your trust, and we hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate
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Anastasia K. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The staff are friendly, the rooms are comfortable and the location is strategic... it's just that it's often full, I plan to stay 4 nights but only get one.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, Thank you for your review! We are so glad you enjoyed our staff, comfortable rooms and our great location. We apologize for the inconvenience, but our rooms are limited. You can only stay for 1 night out of the 4 packages you choose. High occupancy rates mean rooms fill up quickly, but we will work hard to manage our rooms more efficiently so that all guests can enjoy their stay as planned. We look forward to welcoming you back to Gwen Hotel for an even more fulfilling and satisfying experience. Thank you for choosing us! Sincerely, Gwen Turnet Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The staff is friendly and helps customers with their wishes during their stay at the hotel.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Guest, Thank you for your wonderful review! We are so glad that you enjoyed our friendly and helpful staff during your stay at the Gwen Hotel. We will continue to strive to provide the best service possible to ensure that all our guests have a comfortable and memorable experience. We look forward to welcoming you back to the Gwen Turnet Hotel! Best regards, Gwen Turnet Hotel
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Edi J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Friendly & comfortable and exciting
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2 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr. AD J., Thank you very much for your positive review and rating. We are very pleased to know that you felt comfortable and received excellent service during your stay at Gwen Turnate Hotel. We look forward to welcoming you back again for an even more enjoyable experience on your next visit. Best regards, Gwen Turnate Hotel
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Tatag Y. E. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Okay. There's no wardrobe in the room, hopefully it's equipped with one.
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Accommodation's Reply
02 Sep 2025
Dear Mr. Tatang Y.E.S., Thank you for taking the time to share your review. We are pleased to hear that you had a good overall stay. We regret any inconveniences related to cleanliness, breakfast options, stair access, and the availability of wardrobes in the room. Your feedback is very valuable and we will immediately follow up with the team to improve the comfort and quality of our facilities. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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