Good, great. I'll come back here sometime.

The hotel is good, with a strategic location, friendly service, next time I go to Baru again I will stay here again

The best, spacious rooms & the ambiance is so good that you don't want to leave. The hotel food is also excellent & complete, from appetizers to main courses. The view is also directly on the mountain.

The staff are very friendly, and they guide you through every parking lot. The service is friendly.

The staff are friendly... I have stayed here several times and only stayed for a few hours but the service was very pleasant... The cleanliness of the room is also excellent... It seems to always be the hotel of choice when I stop by Batu once a month.

Previously, every time I stayed here, the deluxe rooms always had windows facing outside, but this last time I got a window facing inside the building. Before checking in, I requested to be moved to an outside room, but they said they couldn't, saying they were suite-type rooms. But when I left the room, someone opened the door and passed the outside room. It turned out to be a deluxe room too. 😅

I've stayed here twice and it's always been great. The only downside was that the room didn't have a hairdryer. I asked the staff, but they didn't have one. The room was comfortable and clean. The food was standard, but still worth it. The location is strategic. The cool atmosphere makes you feel at home 🥰

Very friendly, very good service.

Clean, nice room, not far from the city center.

Overall, the hotel, rooms, staff are good, but the car park is a bit cramped.

The place is ok, the service is ok. Overall everything is ok.

Stayed for 2 nights, had problems with the AC, had to wait for breakfast because the seats were full, the taste of the food was not to my taste, children's breakfast was not asked to pay, appreciation also for the staff who were quite friendly and efficient.

Recommendations for good hotels at low prices in the center of Batu City

I checked in to two rooms around 11:00 PM after a trip from Yogyakarta. Unfortunately, one of the rooms had a fishy odor that was quite disturbing, making it uncomfortable to stay in. I immediately complained to the receptionist and asked for a room change. However, the complaint handling process felt ineffective. We were asked to wait quite a long time, then the staff came to check the room and then asked us to wait again to call housekeeping. Being extremely tired after a long trip, we naturally hoped for a faster and more efficient handling process. After a long wait, we were finally given a replacement room, but it was on a separate floor, which was quite inconvenient. Hopefully, in the future, complaints handling will be more responsive and considerate of guest comfort, especially during late-night check-ins.

The room is nice, the hotel is nice, close to the Batu town square. Awesome

Comfortable, strategic location close to several tourist attractions.

The lobby is modern and aesthetic, the staff is friendly, and the CI and CO process is fast. However, the room I stayed in had one of the amenities glasses still dirty with coffee grounds (not cleaned properly when washing) and the bedsheets also had stains. I only got one slipper, perhaps the hotel is not yet 100% complete, especially in the swimming pool area, the cleanliness of the area around the pool is still very poor, as if neglected. The changing rooms are also still unfinished and unsuitable for use, but the pool water is quite clean.

I've stayed here several times, but for some reason yesterday the room was uncomfortable, aka dirty.

The room is very minimalist, the bathroom is easy to peek into, because it only has 2 sliding doors without a lock, the one behind the sink. The hot water is unstable, so when it's warm it suddenly goes cold. The large shower head is also small, so you have to use a small shower head. The toilet spray has no handle, so you have to use the shower. The food is decent, but unfortunately the noodles are too soft and the lady didn't give me an egg omelet on the second day of my stay. The service is lacking in the restaurant. But the view is nice looking at the mountains. But in all Horison hotels, their access is close to everywhere. But unfortunately the parking lot is very narrow, until my car was scratched because there was a long cupboard hidden that was not visible in the parking lot. The sign in the parking lot should be removed, because the exit route is unclear, it's a dead end because there is no parking space. So cars are in the middle of the road, finally using valet if parking at night.

Strategic location, friendly staff and fast service, only small swimming pool facilities, changing rooms have no lighting.