8.2
Very Good
From 762 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about Life Puri Hotel Surabaya
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Distance to City Center (24)
Bathroom (24)
Accessibility (22)
Ambiance (22)
Bedroom (22)
Staff Friendliness (20)
Room Space (16)
Check-in/out Time (15)
Surroundings (14)
Hotel Area (14)
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Traveler Reviews Life Puri Hotel Surabaya

Number of reviews per page
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40
Customer reviews
Eko A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Near station & Alfamart, good price, 24 hour security & reception, so it's safe. Repeat stay here. Thank you
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Easy check in and good service for a hotel with a rate under 300k.
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U***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
A place that is not worth visiting 2x AC is not cold, sink leaks, damp bed, lots of mosquitoes Please if there is an active WA number listed in the room because we also want to do something, so it's difficult to have to go up and down
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Gizella D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel is quite good for the price, but the staff is not friendly at all 🥲
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1 people find it helpful
r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
attractive place and comfort
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Gerry E.
icon-Transit
Transit
icon-origin-TRAVELOKA
5.8
/10
Reviewed 5 week(s) ago
the bed size is small, the room is small and narrow... the sheets and pillow cases haven't been changed, they smell musty
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2 people find it helpful
V***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 7 week(s) ago
The current condition of the hotel is not the same as the application, it looks like an "old hotel". The blankets are very thin, the room and bathroom are not very clean, there is no mat, when asked they said there was a delay in laundry, but I saw in previous reviews that there was no mat either. There are lots of mosquitoes and small flying animals. The room is not soundproof. The TV is broken. The room phone is not connected.
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4 people find it helpful
N***r
icon-origin-TRAVELOKA
7.9
/10
Reviewed 8 week(s) ago
For the hotel staff is friendly, but the security is not aware, for example if there are guests bringing luggage, at least they will help carry the suitcase, instead they will just stare at it. The room has lots of mosquitoes, insects in the bathroom, cockroaches, damp. The price is indeed cheap. Only under 200K sometimes there are still good places in SBY. Please improve the facilities again
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4 people find it helpful
Meida A. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
Many mosquitos. The bathroom wasn't too clean. The bedsheet got some holes. Outside was noisy and I could hear it from inside my room. The hot water in the bathroom didn't work. I moved out before the original check-out day.
1 people find it helpful
m***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Strategic location, near the station, fast checkout.
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T***n
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 13 week(s) ago
I recently stayed at this hotel, and while it has a great location, my experience was disappointing. The area around the hotel wasn't clean, and it really affected my stay. The rooms seemed poorly maintained, with dust and dirt in places that should have been addressed. However, I will say the staff was friendly and helpful, which was the only positive aspect of the stay. Unfortunately, the lack of cleanliness really overshadowed everything else. I wouldn't recommend it unless you're just looking for a place in a good location and can overlook the maintenance issues.
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B***i
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 14 week(s) ago
The hotel conditions do not match the pictures of the jasmine class, many couples coming and going are very disturbing.
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D***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
Be careful who stay here, don't want to deposit money. Your money will not be returned with the excuse that you will ask other employees later. There are hotels like this. SCAMMERS!
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4 people find it helpful
D***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
Deposit money not returned! Scam!
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3 people find it helpful
N***r
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
Overall it's good! The location is quite strategic in the middle of the city. In terms of price it's okay, the room size is also okay, the bathroom is clean, and the AC works well. But the minus at that time there were cigarette ash marks on the table, next time pay more attention to cleanliness!
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Message to clients, no complaints.
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2 people find it helpful
a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.9
/10
Reviewed 17 week(s) ago
I often stay at this hotel, but my last experience was quite bad, the mattress was very hard, there were lots of small animals and mosquitoes so I couldn't sleep at all.
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3 people find it helpful
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 18 week(s) ago
The blanket is very thin, the AC is leaking, there is no mat, there is no drinking water
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Mayang W. F.
icon-origin-TRAVELOKA
7.8
/10
Reviewed 18 week(s) ago
+ hotel close to Gubeng station if you take Grab around 10-20 thousand. + bathroom already provided soap and toothpaste, and towels. + friendly staff easy check in and check out process. - stuffy room a bit smelly and not clean lots of dirt under the table. - bathroom in the shower area is clogged. Anyway for cleanliness please improve.
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1 people find it helpful
m***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and helpful in the check-in/out process.
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1 people find it helpful
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