Swasana Hotel Medan

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Overall Ratings & Reviews Swasana Hotel Medan

Traveloka (514)
Other sources (4)
8.5
Very Good
From 514 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.3

People often mention about Swasana Hotel Medan
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Distance to City Center (34)
Bathroom (26)
Ambiance (25)
Staff Friendliness (23)
Bedroom (23)
Hotel Area (21)
Accessibility (20)
Room Space (20)
Surroundings (17)
Check-in/out Time (17)
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Traveler Reviews Swasana Hotel Medan

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Customer reviews
o***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
It's good, but it's a bit cramped for that price.
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W***y
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
Maybe the cleanliness of the room could be improved.
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Accommodation's Reply
02 Jul 2026
Thank you for your feedback. We apologize for any inconvenience you experienced regarding the cleanliness of the room. We will take your feedback into consideration to improve our cleanliness standards and service quality in the future. We hope to welcome you back again for an even better experience.
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W***m
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is strategic in the city center, the rooms are neat and clean, the staff are friendly.
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Accommodation's Reply
02 Jul 2026
Thank you for your positive review. We're glad you enjoyed the location, the cleanliness of the rooms, and the friendliness of our staff. We hope to welcome you again on your next visit!
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
The location is okay.. The room cleanliness is still lacking.. The sheets are still dirty with blood or brown stains still stuck to the sheets..
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Thank you for your feedback. We apologize that the cleanliness of the room did not meet your expectations, particularly regarding the stained bed linens. We have forwarded this feedback to our housekeeping team for immediate action and evaluation. This will ensure a thorough cleanliness check of all rooms is performed before guest arrivals. We greatly appreciate your feedback and hope to provide a better experience during your next stay.
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S***t
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
It's just that the room is a bit cramped and quite expensive for this size of room.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Thank you for your feedback. We apologize if the room size and price did not meet your expectations. We greatly appreciate this feedback and will use it in our further evaluation to improve the quality of our service and room rates. We hope to provide you with a more satisfying stay in the future. Thank you for choosing to stay with us.
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G***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Recommended hotel for travelers and business leisure.
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Accommodation's Reply
02 Jul 2026
Thank you for your wonderful review! We're delighted to know that you recommend our hotel for both leisure and business travelers. We look forward to welcoming you back on your next visit!
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
I've stayed here four times. I recommend it because it's close to Plaza Medan Fair and the Malaysian Consulate. I always stay here whenever I have business. It's okay with family, but alone, it's a bit scary. The shower water turns on and off by itself, I don't know why. It's comfortable with two people or with friends, but the cleanliness of the mattress is lacking. Sometimes there are spots or stains on the bed, and even just getting in, hair is found. But the place is okay 👍
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Accommodation's Reply
02 Jul 2026
Thank you for your feedback regarding the cleanliness of the room and the condition of the bathroom. We apologize for any inconvenience caused. We will immediately forward this feedback to our housekeeping and maintenance teams so they can prioritize room cleanliness and thoroughly inspect all amenities.
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I***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
So far, it's comfortable. But at check-in time at 2 PM, the non-smoking room wasn't ready and had to wait for about 30 minutes. My suggestion is if guests check in and check out on time, the hotel should also be on time in preparing the room. Otherwise, it's okay. The door is a smart door with batteries, so it's safe even during a power outage. Oh, and the water bidet for the toilet is too strong, maybe reduce it a bit so it doesn't hurt so much, haha. The Wi-Fi password should also be placed in the room directly, so it's easier and we don't have to ask around. Overall, for this price, it's already great. Definitely coming back. Hopefully, these suggestions are heard so the hotel can be even better.
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Accommodation's Reply
02 Jul 2026
Thank you so much for your review and helpful feedback, Kak. We are delighted to hear that you felt comfortable during your stay and enjoyed the amenities we provided, especially the smart door and the value we offered. We apologize for the delay in preparing your room upon check-in. We will take this feedback into consideration to improve our check-out process and room preparation in the future. Thank you also for your feedback regarding the toilet water pressure and the location of the WiFi password in the room. We will evaluate both issues to improve guest comfort. We appreciate your trust and are pleased to know that you plan to return for another stay. We look forward to seeing you again on your next visit. We wish you the most comfortable stay on your next trip.
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Asmara W.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 7 week(s) ago
Pay attention to the cleanliness and tidiness of the room
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Accommodation's Reply
02 Jul 2026
"Thank you for your feedback. We will take immediate action based on your suggestions and ensure the room is clean and tidy in order to improve our service in the future."
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Z***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel is nice and comfortable, the food is delicious, and the staff is friendly. The only downside is the cleanliness, which is a bit lacking.
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Accommodation's Reply
02 Jul 2026
Thank you so much for your review and feedback. We are delighted to hear that you felt comfortable, enjoyed your meal, and were satisfied with the service from our staff. Regarding the cleanliness issue, we apologize for any shortcomings. Your feedback is very valuable, and we will contact our cleaning team to improve our service in the future. We hope to welcome you back again for an even more pleasant experience on your next visit.
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Large room, friendly hotel staff
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R***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 10 week(s) ago
The room is very clean with a low budget and very friendly service, and it's close to everywhere, you can walk.
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E***S
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The service is excellent, and the rooftop cafe is recommended for those who enjoy photography and city views, accompanied by live music. It's strategically located near the mall and the city center. The experience here was quite enjoyable, and I recommend returning.
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h***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Suitable for transit. Breakfast is included in the price. Parking is a bit tricky.
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h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice. Located behind Medan Fair Plaza. Good breakfast.
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1 people find it helpful
I***n
icon-origin-TRAVELOKA
9.0
/10
Reviewed 13 week(s) ago
The room is super comfortable, with a super duper cool rooftop panoramic view of Medan city, the food I ordered was also delicious, the only minus was the breakfast, the sweet and sour fish was so fishy, it made me lose my appetite, but that's the only downside, otherwise it was really good.
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N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, the food is delicious, affordable, and very strategic from the city center.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
There were no hotel slippers, and when I asked to borrow a hair dryer, they said it was broken. The location is okay.
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J***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
The room is pretty clean but the service is a bit less friendly.
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1 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 15 week(s) ago
Strategic location behind the mall. The price is in accordance with the condition of the room. The TV is Android, but sometimes the TV signal is a bit difficult. The bathroom has no partition whatsoever between the shower and the toilet. As a result, after showering, you will definitely get wet everywhere. The bathroom door handle is broken, so it is a bit difficult to open from the inside. The sheets and blankets are a bit shabby, with lots of stains, I don't know if they were not washed properly or if the stains are stubborn. The pillowcases and pillows look like they could be renewed, they are starting to look shabby. The room is not soundproof, so every time someone walks by, it will be noisy. The restaurant is on the 7th floor, a rooftop style place, good but a bit of a challenge if it's still early in the morning, finding a place that isn't bright. The taste of the food is lacking, some are too spicy, some are bland, not too much variety. For reception service, please improve in terms of speed of service and friendliness.
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