Dear Mr. Anam We deeply apology for the experience you were having during your stay with us. For sure this, is not anyone's experience would like to have. We are taking this into our consideration and will make this not going to happen again. Sincerely, we are really do apology. And we are still hopping for you to come and stay with us again. Looking forward for your next stay Thank you

Dear Mas Ali Thank you for the review, and we will consider your input. We apologize for this. We are waiting for your next arrival Best regards