Overall Ratings & Reviews Holiday Inn Express & Suites PALM DESERT - MILLENNIUM by IHG, an IHG Hotel

Great holiday in. One of the best

When we arrived, the property was nice and the front desk clerk was welcoming and kind. Went out to the pool at about 5 PM, and three women with 10 kids came out to the pool. It was revealed that only one woman was actually staying there and the rest were “her guests”. They took over the pool. We left and went to dinner, when we returned, the side entrance stairwell was clearly the spot to smoke all your pot. We then walked down the hallway and the smell of marijuana was so strong, I’m pretty sure we got a contact high. Then we went into our room and our room was completely skunked out. Put a towel under the door and opened the window. Unbelievable. I sat and read previous reviews, and it’s clear that this is a problem here. As I’m a Hilton rewards member and frequent the hotels, I didn’t even think this would be an issue. The next morning we got up and went to breakfast where we found that people apparently decided to wake and bake. Walk down the hall of nothing but pot smoke and I’m completely grossed out. When I reported the issues with the smells and smoking in a non-smoking hotel, I was met with zero concern, and zero response.We’re a family traveling and Homewood suites is supposed to be a family friendly resort type Hotel. This is not the case folks- I would stay away at all cost.

Clean spacious room. A/C worked well, everything was great during our stay

My family and we are very happy with this place

Love how close it was to the event I was attending, everything was overall great during our stay. only thing was the fridge did not keep anything cold but nothing a little cooler we had couldn’t fix. :)

Very clean hotel

Everything

I enjoyed my stay here and love how spacious and efficient the room was! The little things such as having a soap dispenser instead of the little bar soap and having 2 mirrors in the room instead of one. I loved the layout of the room and the bathroom. Large shower and the little divider separation from the toilet. Many higher end hotels don’t even have a decent layout like that. Great custom service! They let me check-in a little early which was great because I needed a nap. The bed was huge and comfortable.

It was a very pleasant stay too bad it was too dhort

Loved my stay!

Excellent overall!

Clean and nice location.

Very can & new! Jenn at reception was amazing!

I always love staying at this hotel. Will come back soon.

Best bang for buck in PSP! I visit my mom often and always stay here. Breakfast makes it well worth it!!!

Clean interior and exterior, nice spacey rooms. Staff was very friendly welcoming and friendly. Convenient location, near restaurants, freeway and Fuel stations.

Check in was fast and very friendly customer service and house cleaning service was excellent and very helpful

Y

Pet room smelled pretty bad. But it looked clean.

Excellent