Clean and spacious room

Room was lovely and cleanish! I had to clean the bath before I could use it as it had hairs in it. It was very spacious and had everything we needed for a comfortable stay. Also we was suppose to receive a complimentary bottle of bubbles but didn’t receive one. Still it was a pleasant stay.

All good but dog friendly??? Avoid if you have dogs.

Love the property. A little bit far from the main area.

Great room, lovely staff

Room and hotel well appointed, staff considerate and friendly. Dog friendly and, unusually, the pet room was immaculate. Restaurant menu limited and not able to take our smaĺl dog in - room service was our only option.

A quiet place to rest with the family.

This hotel shouldn’t be rated with4 stars. The staff in the hotel were not professional in any respect. They were unorganised, unhelpful at reception, provided poor service in the breakfast restaurant (leading us to a table and then giving it to other guests), and where do I start with the makeshift bar. The hotel is not near any other amenities so you would expect to have a permanent bar but instead the put a temporary bar out in the reception area which is not permanently staffed, so to get a drink you need to ring a bell and wait to be served. They close the bar at 11pm. We arrived back from dinner at 11.05pm and asked for a drink and despite the reception area being busy we were rudely refused service despite our polite request. When we arrived they were hoovering the reception area and seemed unprepared to deal with incoming guests. The hotel is relatively modern and in a residential and quiet area with good transport via bus into San Sebastian and could be much better. It is particularly let down by their staff at all levels from management down who are simply not up to the job.

Good

Convent parking and clean room

When we arrived around midnight, the electricity went out in our floor, we were only able to go to our room at around 2am and until 2am we were in the lobby with the electricity going on and off. The checkout is at 11:00 am, but we were a few minutes late because we couldn’t sleep properly at night, the main desk call to the room to remind us of the time of the check out. In the morning in the breakfast buffet which is charged 20 euros per person, there was a leak in the ceiling and they had bucket on the floor containing the water. In the end they did not charge the breakfast because I complained about the delay of the entry into the room. We had less than 20 minutes to eat. Overall I think in a hotel of this category should not present this kind of situation. When the power goes of in the rooms the fee should not be charged. It is not a good example of a good service.

Clean friendly hotel Excellent and very wide choice at breakfast

The hotel was outstanding. Service was excellent. Staff were super, particularly Zarika. Transport to San Sebastián was easy and cheap via local buses which stopped around 5 minutes walk from the hotel. The only downside is the WiFi. It’s really poor, so if you need it for business, then make sure you have an alternative means of connecting. I found WiFi coverage in San Sebastián poor.

The room was very comfortable, but I wish the hotel provided bottles of water because the town was a distance away, so it was not very convenient to get to the stores unless you had a car.

Very poor efficious staff apart from the breakfast staff, the reception was very frosty

Everything was good.

The design and staff were faultless. I really enjoyed my stay, thought the food sadly was not the same standard. I would definitely stay here again. Thank you

Lovely clean and modern hotel with secure parking and dog “friendly”. Staff were fabulous and were very helpful. Only eating option if you have a dog is room service (which I did) or leave the dog in your room (which I didn’t) Dogs up to 20kg allowed in hotel.

very nice clean hotel. Really impressed

Excellent hotel, wonderfull