I arrived at 2:00 pm, the people at the reception to check in gave me a service number and I explained to them that I was going to check in online with the link that Expedia sent me an email, they didn't care about this, I still had to wait, they started serving at 2:40 pm even though I arrived at 2:00 pm, so I entered the facilities at 3:35 pm due to the delay in their service, I lost 35 minutes This bad attention has to improve this. Even though I arrived an hour early, I did not enter the hotel at 3:00 pm.