What the helly is that smelly from the vents/drains!!! Obviously a known issue why there’s soo many auto air freshners near the bathrooms at the end of the corridor! Also heard some poor lady telling someone (trying to get in to her room!) to get away from her door late saturday night..

The staff were great and the sttandard of cleanliness were really good. Food was great and the waitstaff were competent and attentive. A really good stay, thank you all!

Everything about this place is immaculate. The venue, location, staff, accommodation, food as well as the local community. So much peace and warmth. You will regret not going here.

Bistro very busy on a tue nite means good food

Great staff, amazing pub, good old style rooms

The staff were excellent, but the rest of the experience was terrible, the fridge run all night, there was a machine outside my window that was extremely noisy all night. Noise in the corridor was terrible all night. Door closers were faulty and the room doors slammed all day and night. The TV is so small it's useless, and the volume was set way too low. No servicing of the room at all and run out of sugar, coffee and milk. The meals were tasty but mostly cold to warm at best.

I have never in my life experience this i was refused by the staff to stay with them after paying for the room the staff said they dont accept local to stay at their hotel meaning people living around the central coast area i was turned down by the staff i even them i am about 30min away from home and i got dropped off have no place else to stay and they said theres other accommodation available around the corner i wana know whats the reason behind this policy after turning down by them i was outside sitting there calling all the accommodations around the area as most were fully booked and finally got an offer from Venus hotel about 15min walk from The lakes hotel does did anyone experience the same thing or not ? i want to know why booked and plan my trip prior two weeks before the event that i went to attend to find out they wont allow me to stay cus im a local so frustrating so i had to pay an extra room while waiting to get a refund after i checked in to Venus resort and they call me about an hour later and check if im still checking in or not are they serious ? i said no your staff were so rude and said they dont accept locals and her answer was oh im really sorry about that yes we dont allow local the answer i get was oh its just our policy so i hang up the phone but thank God lovely staff at Venus resort offer me great service....

The staff are amazing and friendly but

Good room for price

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Unfortunately i had paid through Wotif and then charged again by the lakes

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Clean room and bathroom Great hotel and bistro staff and The best cleaner's they really take pride in their job

Lack of any person who could provide reliable information. Very dirty

I loved this hotel, friendly staff and large rooms. Bathrooms and toilets are shared though they have separate lockable doors for each. Food downstairs is great. My only criticism was that the check in is located in an area where children are unable to go. Staff did however look after the kids as I checked in. Will definately use again.

good location but floors were violently creaky so we were scared about waking people up. the hotel check in is in the poker room so my my 17 yr old friend was kicked out. fine for the price but could be better

Stayed due to work in the area. Room was comfortable Location was good for family's, close to the shops and beach.

The staff were rude & not helpful. I asked for a special condition as we needed to be at a venue at 2pm & they refused early checkin so we could get ready. I rang early on the day so my room could've been cleaned early on the list.

Was not happy with being woken up very early in the morning with work men banging and talking in the roof area, was not impressed at all. I left the night check out. so I didn’t have to deal with them. 2 mornings in a row was enough had to get back to Melbourne for a proper sleep. Oh and the banging of the room doors at night. Friggen all night. BANG. BANG BANG ahhhhh sleep where are you.