Overall Ratings & Reviews Hilton Garden Inn Casablanca Sud

Location and transportation.

The whole staff is very professional Tend to all our needs

Everything was great staff are very helpful

This property is located about 8 kms from Casablanca downtown. Closer to the airport. We stayed here the day before heading out. Convenient. If going into the city, account for traffic and time. 8 kms in the evening will take about 45 mins if going to the city. The staff was friendly and for our family of 4 with 2 teens, they gave us 2 adjoining rooms. Welcome surprise.

Please do not listen to the bad reviews. This property is five stars all the way from the total amenities to the room itself to the entire staff. We got there late and even at 12 am they were able to arrange a taxi that was more than reasonable to give us a tour the next morning starting at 8:30 am! The towels Were big clean and no wear on them at all. I read through the bad reviews and completely unfounded and completely underserved. The property is Hilton standards and at a great price! We did not get a chance to eat breakfast but the locals told us it is a great breakfast option

Service was good. Staff were professional. Property was clean and convenient.

This hotel was nice and very clean! Modern decor and not too far from the airport. Younes was kind, patient and so helpful with all of our questions. He helped get a driver for us and went over and beyond! Thank you for the amazing customer service!

Everything i good about this hotel except their refund policy. They seem like a small hotel although its the hilton. I cancelled my booking after 3 minutes of booking and they did not refund my money and they refuse to contact with expedia. It was terrible.

We checked in on the 19th around 7ish , we were exhausted since we were driving for 7 hours. And traffic was bad. We checked into our first room no slipper 420 , the body gel dispenser wasn’t there. The kettle was plugged the wrong way. We are not from Morocco or the Middle East so we were scared to play around, we contacted front desk for assistance, crazy thing about front desk, they have about 5 people working and the phone will ring for 2 mints at least before someone picks up. Too busy doing things that are not work related . Finally, they picked up and mentioned someone will come to help, but they forgot about us between 11-12:30 am , we called back again 30 mints later and finally someone showed up to help us. We tried to work the AC system, heat kept on coming out. We contacted front desk 3ish in the am since I couldn’t take it anymore (I started to have a hard time breathing and my asthma was acting up ) maintenance comes and they stay for one hour meanwhile we are extremely exhausted trying to figure what’s going on and maintenance guy mentions he can’t do anything because he doesn’t have the tools( not sure what is the point of maintenance if you are not going to have the right tools) . We asked for a fan, they mentioned they don’t have a backup fan( that’s alarming since we know how hot it can get in Morocco) they switched us to another room at 4ish in the morning. We went to the second room 516 and passed out, air conditioning was working finally. Part1review

Overall fine but need some adjustments for example room temperature not working and body lotion disposer not working

Almost everything

Terrible service and switches not working.

Nice breakfast. Good gym

Wonderful experience

Thank you! We had a comfortable stay! The staff were all wonderful!

We stayed here for our last night as we had an early airport run. The suite was spacious and amazing, 2 bathrooms, living room & big bedroom. There isn’t much to do in the area as it’s mostly gas stations, there is a Burger King & McDonald’s nearby or room service. The pool is small & nice & the gym is a good size. A regular taxi to the airport is around 300MAD & a shuttle is 400MAD

Excellent service by all staff. Reception, parking staff, breakfast staff were all so friendly and service minded always greeting us with smiles. We will definitely come back next time we visit Casablanca. The hotel is building is new, modern and clean.

The hotel was new, modern and clean! Loved our stay

Every time I go for breakfast the plates are dirty, the towels so old it feels horrible when you touch it, the swimming pool very cold, the taxis expansive Because they taxi gives percentage to the hotel that’s what the taxi man told us 🤔, the smell in the room couldn’t handle it, the staff were ok, far from city centre

Perfect place to stay near Airport CMN