First impression was sadly from woman who helped me at the front desk. When I asked about breakfast in kind of a good natured, kidding way, she responded with an attitude. I know the job can be stressful, dealing with customers and computers, but it left me with a negative first impression. Not only that but she seemed abrupt and rude to the couple before me. Then, my room smelled like body odor. After I unpacked all my stuff I almost decided to go downstairs to the desk and notify them. Instead I put up with it.