The small refrigerator was appreciated

The staff was very helpful and friendly. James at the front desk was a delight. The location was phenomenal.

Two-star hotel in a really good location, walkable to many good restaurants, coffee shops, beach area... San Sebastian summer lodging rates are pretty high compared to Bilbao in general. Since we were out most of the day, it was more important to us to stay at really good location rather than a moderately more expensive hotel.

Great location in Gros. Staff friendly and helpful and room spacious and cleaned daily. Zero complaints. Would highly recommend for location, service and cleanliness. Perfect for a travelling couple.

It was ok. Very expensive and no nice touches to justify the cost. Spacious room. No robe or slippers. Friendly staff. Just very expensive for what it is. Small shower despite large room. Great location.

Clean y comfortable room, with big bathroom. Quiet at night, and very well located.

The hotel’s location was perfect! Close to the old city center an easy access to get an Uber when needed. The beach was very close as well. Friendly staff the 24 hrs. We were a reasonable walking distance to the Real Sociedad stadium which was nice.

Breakfast tasty, location by beach great, front desk very helpful

Friendly, clean, excellent location

First and foremost: James at the front desk was an absolute delight. Super friendly and took extra time to give us some recommendations of what to eat and where to go, beyond the obvious tourist traps. He was always incredibly friendly and smiling. He is exactly how you want a representative to be and is the epitome of customer service. Wonderful location - easy to pivot between Gros and Parte Vieja, couldn't ask for a better spot. The room was generally very nice and comfortable. Two issues we encountered: 1) the AC didn't seem to work consistently, we had a couple of warm evenings in the room. (Too noisy to open the window) 2) the bathroom needed some refurbishing. The sealant around the shower was in really poor, gross looking shape with the some mildew. The bathroom itself had a musty smell as well.

Clean decent sized room, close to old town area of San Sebastián which is great. The breakfast was simple (it’s not a buffet & is done in the next door bar). My only comment would be to have more options on the breakfast menu (everything was bread or croissant with something else). Overall, it was lovely stay and I recommend it

Clean rooms, accessible

Large, clean room. Friendly staff. Location of hotel was excellent.

Good location but the hotel is a little tired, and the room smelled strongly of bleach which irritated my eyes and throat. The shower has brown dirt around it and the bathroom was very small. The staff on reception were helpful though and I give it three stars for location. There is nowhere to be dropped off with bags so that is a little inconvenient. It is ok but perhaps was expecting better for the price.

Really nice hotel and location

Fantastic staff. Lovely, spacious. clean room. Awesome location.

Friendly staff, great location

Clean spacious room with big enough beds for the family

Modern, clean rooms, friendly attentive staff. Works definitely stay here again.

The location of this hotel is fantastic. Easily walkable through the Gros neighborhood and over the bridge to Old Town San Sebastian. Rooms are clean and functional. Layout not the best if you are staying for multiple days in terms of clothing storage and want to fully unpack, just an open closet with a few hangers and a book case to stack things on, no iron either if needed. Also, as many reviews mention, there is no safe in the room so if you are having your room serviced you'll likely want to keep your valuables with you. Lastly, we had fantastic service from the concierge, James, but on the days/hours that he wasn't at the desk the rest of the team was lackluster and acted disinterested in greeting or helping guests. A couple small tweaks could take this hotel from good to great!