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Grand Aston Puncak Hotel & Resort

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Overall Ratings & Reviews Grand Aston Puncak Hotel & Resort

Traveloka (1,370)

Other sources (6)

9.0

Exceptional

From 1,370 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.0

Meal

9.0

Location

9.1

Service and Facilites

9.1

People often mention about Grand Aston Puncak Hotel & Resort

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Staff Friendliness (211)

Ambiance (198)

Bedroom (194)

Hotel Area (187)

Taste (179)

Variety (179)

Bathroom (173)

Family Friendly (166)

Room Space (158)

Accessibility (148)

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Traveler Reviews Grand Aston Puncak Hotel & Resort

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Customer reviews

Verified Traveler

Leisure

10.0

/10

Reviewed 2 day(s) ago

Clean, comfortable, and the staff are friendly

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D***y

Leisure

6.8

/10

Reviewed 3 day(s) ago

The high price is not commensurate with the room facilities.

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L***a

Staycation

10.0

/10

Reviewed 4 day(s) ago

Don't ask again, everything is fine.

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Accommodation's Reply

11 Jan 2026

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted to hear that you enjoyed your stay, especially your comfort, service, food, and amenities. If you require any further assistance, please feel free to contact our team; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

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Dwi A.

10.0

/10

Reviewed 4 day(s) ago

Really happy to stay here, given a different experience with the creativity of the staff who suddenly dance/attractions in the kitchen/bar are so exciting!!! The bellboy is helpful, the staff at the rooftop restaurant are very friendly.. The pizza is really delicious which fun if I'm not mistaken love ittt!!

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Staycation

10.0

/10

Reviewed 4 day(s) ago

Okay, it's a good stay. It's clean and the food is delicious. It's also close to restaurants.

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Accommodation's Reply

11 Jan 2026

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V***i

9.7

/10

Reviewed 5 day(s) ago

A pleasant experience. I've been wanting to stay here for a while and had the chance to stay for my son's birthday on December 25th. The atmosphere is pleasant, and the staff is very friendly. I was a little disappointed when I checked in. The staff gave some guests photo vouchers, but we weren't offered any, haha. However, the receptionist informed us that photos were free and we just had to register. It turns out you have to book in advance to take photos. We thought we could just check out the next day, but it turned out to be fully booked. The food was delicious but lacked variety, but the staff were incredibly friendly.

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M***k

Staycation

5.7

/10

Reviewed 7 day(s) ago

Five-star hotel, check-in service like a guesthouse. After three trips back and forth, the room wasn't ready. When we checked in at 3:30 PM, the room wasn't fully cleaned, and there were no towels. Towels were ready after 5:00 PM.

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Verified Traveler

9.4

/10

Reviewed 1 week(s) ago

It was a pleasure to stay at this stunning hotel. In the hotel (not villa) category, it seems the only competitor to the Grand Aston Puncak Bogor is the Hotel Seruni, which also has a different concept. If I have the chance to vacation in Puncak again, I'll almost certainly stay here again.

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L***L

10.0

/10

Reviewed 1 week(s) ago

It was so much fun! The mountain atmosphere was so enjoyable.

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Accommodation's Reply

06 Jan 2026

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we offer. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

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Verified Traveler

Leisure

9.7

/10

Reviewed 1 week(s) ago

The staff are friendly and fast in the check-in process.

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Accommodation's Reply

05 Jan 2026

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we offer. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

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Dharma

Leisure

10.0

/10

Reviewed 2 week(s) ago

The staff and service are fast and friendly, very helpful.

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Accommodation's Reply

05 Jan 2026

Dear Mr./Ms. Thamma, With deepest respect, From Grand Aston Puncak, Thank you for choosing Grand Aston Puncak as your preferred accommodation and for taking the time to write a review about your stay. The entire Grand Aston Puncak team is delighted that you enjoyed your stay, Mr./Ms. Thamma. If you require any further assistance, please feel free to contact our team again. They are always ready to help. Grand Aston Puncak hopes to welcome you and your family again. Sincerely, Andy Grindaldi Mattinetta, General Manager

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Denny A.

Staycation

8.5

/10

Reviewed 2 week(s) ago

It's fun, all the staff are friendly. You get 2 hours of free karaoke 👍

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Accommodation's Reply

10 Jan 2026

"Hello Mr. Denny, warm greetings from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your preferred accommodation and thank you for taking the time to write a review about your stay. The entire Grand Aston Puncak team is delighted to know that you enjoyed your stay. Mr. Denny, if you require any further assistance, please contact our team again. They are always ready to help you, and Grand Aston Puncak hopes to welcome you and your family back again. Sincerely, Andy Grindaldi Mattinetta | General Manager"

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f***n

Leisure

10.0

/10

Reviewed 2 week(s) ago

Clean hotel, friendly staff, delicious food both for breakfast and in the restaurant

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Eva F.

8.5

/10

Reviewed 2 week(s) ago

The room is a bit small but clean

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Accommodation's Reply

08 Jan 2026

"Hello Eva, warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for your review. We greatly appreciate your appreciation for the cleanliness of our rooms. Your feedback is valued and is part of our commitment to continuously improve the comfort and quality of every guest's experience. If you require any further assistance, please contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort hopes to welcome you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta | General Manager"

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Renata A.

Staycation

10.0

/10

Reviewed 2 week(s) ago

a very nice stay in Grand Aston Hotel! the staffs are friendly and the room is cozy. the breakfast at the rooftop has a nice view but the menu is limited and the taste is okay-ish.

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Accommodation's Reply

08 Jan 2026

"Hi Ms Renata, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort. It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us. Ms Renata, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Andi Grinaldi Mattinetta | General Manager"

u***i

Leisure

9.4

/10

Reviewed 2 week(s) ago

Comfortable hotel with beautiful hill views, varied breakfast with good taste. The only thing that's lacking is the paekurab.

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Accommodation's Reply

08 Jan 2026

"Dear Mr. Nilai, Valued Guest, Warm regards from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we provide. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta | General Manager"

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T***n

Staycation

9.4

/10

Reviewed 2 week(s) ago

I only stayed here for one night, but it was very memorable. The staff was very friendly. The receptionist named Bima even helped me to check in early. The hotel is clean, the facilities are good, the rooms are clean, and the bathrooms are also clean. The housekeeping was fast response when the refrigerator wasn't cold, they immediately brought a replacement. Next time I definitely will stay here again with my children. Very recommended.

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Accommodation's Reply

03 Jan 2026

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your experience with us. The entire team at Grand Aston Puncak Hotel & Resort is delighted to know that you enjoyed your stay with us, particularly the comfort of our facilities, the service provided, the quality of our food, and the amenities available. Your feedback truly motivates us to continue delivering memorable experiences. englishtemplates.com Should you require any further assistance, please do not hesitate to contact our team, who will be more than happy to assist you. We look forward to welcoming you and your family back on your next visit. Kind regards, Andi Grinaldi Mattinetta General Manager

N***a

Staycation

8.8

/10

Reviewed 2 week(s) ago

Sorry, I'm giving it 1 star for cleanliness. My husband also gave us criticism and suggestions when we checked out. We got a toilet with a broken/small flush, which was very annoying. 😢 Then, the tap in the room didn't work, making it very difficult to contact the hotel reception. Then, the restaurant that made our anniversary cake, they wrote our names wrong. 🥹🥹 Even though it was clearly written on WhatsApp when communicating with the division in charge. Please fix this.

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Accommodation's Reply

07 Jan 2026

Dear Valued Guest, This message is from Grand Aston Puncak Hotel & Resort. Thank you so much for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your family experienced, including the room cleanliness not meeting expectations, the malfunctioning toilet, and the broken tablet in the room that made it difficult to contact reception. We deeply regret these incidents which may have disrupted your comfort during your stay. We also apologize again for the misspelling of the name on the birthday cake, especially since the name had already been confirmed via WhatsApp. We understand that this moment should have been a memorable one. Thank you for all your feedback, including the suggestions you provided during checkout. This feedback is very valuable to us, and we will contact our team immediately to prevent such incidents from happening again. We hope to have the opportunity to welcome you back for another enjoyable and pleasant stay. 🙏 Sincerely, Andy Grindaldi Mattenetta, General Manager

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Vhii

Staycation

8.7

/10

Reviewed 2 week(s) ago

This is my umpteenth time staying at Grand Aston Puncak and this time trying the Grande room.. the cleanliness in the corner of the "true" room is not the same as near the coffee machine it is very dusty. Then when I opened the cooler bar, it was really smelly. I immediately complained and finally replaced with a new one.. It should have been checked first, especially since this is a 5 star.. Asked for check out at 1 o'clock and was given.. breakfast was okay..

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Accommodation's Reply

07 Jan 2026

Dear Mr. Vhi, With deepest respect, from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak as your accommodation again. We sincerely apologize for the inconvenience caused, particularly regarding the cleanliness of your room, the dust around the coffee maker, and the unpleasant odor in the bar, which certainly does not reflect the standards of service expected in a five-star hotel. We are deeply saddened by this incident and thank you for informing us promptly so that our team could immediately change your room. We will follow up with our housekeeping and engineering teams to ensure a thorough room inspection is conducted before guest arrival. We are pleased to know that we were able to accommodate your late check-out request and that you still enjoyed the breakfast. Thank you for your feedback, and we hope that your next stay will be even more enjoyable and satisfying. Sincerely, Andi Grinaldi Mattinetta General Manager

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k***i

8.5

/10

Reviewed 2 week(s) ago

The problem was that it took a while to check in, and the room I was in wasn't soundproof so I could still hear noise from outside.

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Accommodation's Reply

07 Jan 2026

Dear Valued Guest, Grand Aston Puncak Hotel & Resort would like to express our gratitude for your feedback. We apologize for the inconvenience caused by the longer-than-expected check-in process and the poor soundproofing of the rooms, resulting in external noise. We take this feedback very seriously and will immediately contact the relevant teams to improve check-in speed and room comfort. Thank you for your feedback and we hope to provide a better stay experience on your next visit. 🙏 Sincerely, Andy Grindaldi Mattinetta, General Manager

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