Overall Ratings & Reviews San Grand Hotel & Spa

The staff here are amazing.

Excellent experience with all staff Simon 🙏.

Small rooms, higher prices than hotels in the old town with the same stars, unenthusiastic staff, guests with 4 pieces of luggage without anyone helping (older guests), not commensurate with the cost, plus point is cleanliness .

I was here for a day on a business trip. I find the staff to serve foreigners better than Vietnamese. The hotel's target audience may be foreigners, but I hope you will serve all customers equally. I take a typical example that I was waiting for my partner at the reception, I waited for a long time. My friend stayed 1 night before. While I was waiting, I saw that the staff member brought water for a foreign customer. And I don't. After I met my friend, I went with foreign guests, the attitude of the new staff was more comfortable with me. In addition, the breakfast is also quite small. In addition to the above 2 issues, I rate the hotel as good. Good location, Hope to have a better view of all customers.

Very good service, very delicious breakfast The staff greets you with a smile every day. On the day of check-in, bread is also prepared.

Nice cozy hotel in the heart of the old city. Plenty of food and shops just outside the hotel. Service was excellent and commendable ….

Convenient location, clean room but a bit noisy due to poor soundproofing, good food, enthusiastic and cheerful staff

Khách sạn 4 sao có khác, đẳng cấp trong mọi thứ. Nhân viên thân thiện, anh quản lý thì lại tâm lý và dễ gần. Thấy mình ngồi đợi grab thì cũng đến bắt chuyện hỏi thăm. Phòng ốc tiện nghi, dù có hơi nhỏ, bù lại gần khách sạn nhiều hàng quán ngon, giá bình dân, ngay trung tâm. Bước ra Hồ Gươm 2-3 phút. Nói chung là nên ở.

Tất cả đều làm mình hài lòng! Vị trí tốt, thuận tiện, dễ bắt xe, xung quanh có nhiều đồ ăn ngon, hàng quán, gần hồ Hoàn Kiếm. Khách sạn đẹp, mới, tiện nghi nội thất mới, sạch sẽ, bước vào khách sạn có mùi thơm tinh dầu đặc trưng rất dễ chịu. Nhân viên nhiệt tình, thân thiện, dễ thương, dịch vụ tốt, có cả welcome drink Buffet sáng ngon, đầy đủ các món đa dạng nhìu lựa chọn, có phở Hà Nội, trứng, các món Tây, món healthy organic đều có đủ. Sẽ quay lại và giới thiệu bạn bè.

Good location, a lot of restaurant nearby and walking distance to lake. Staffs are very friendly and helpful. Room and bathroom are clean.

Great place to stay in Hanoi! Nice & supportive friendly staff, room condition is quite good, clean & tidy with Hanoi heritage style. The hotel is located in center of the Hanoi old town, right next to signature food street of Hanoi and Ho Guom Lake, super convenient to travel around Hanoi.

Senior Suite with Balcony. Staff are friendly, polite and attentive to guests. The bedrooms and spaces in the hotel are beautifully decorated, with many points showing the meticulous attention to detail and dedication of the staff. The equipment in the room is of good quality and worthy of a 4-star standard. Although the bed is a bit small for me (about 1.6m x 2m) and the room has some dust spots. The restaurant is located on the 10th floor, with a view around the hotel and especially the almost complete view of Sword Lake. The food is quite good, especially the appetizers and desert. The rooftop bar recommended by the staff is open and can be experienced, but it's closed at 23:00 (not sure if it's already open or closed but if it's closed at 23:00, it seems a bit soon with a bar) The experience with Lucien was very good, will definitely come back here if the opportunity arises.

Amazing staffs, great service, clean room, good breakfast. Thanks for making our trip better. We will come back soon for sure. 🥰.

khách sạn đẹp nhưng máy lạnh không lạnh nên khuya phải chuyển phòng khác Nói chung dvu ổn

Nhân viên lễ tân dễ thương , phòng sạch sẽ đặt biệt là gần hồ và xung quanh có nhiều món ăn bạn sẽ không mất thời gian cho việc ăn uống nói chung gia đình mình có kì nghỉ tại đây thật thích nếu có cơ hội mình nhất định sẽ ở đây . Cảm ơn

the service is extremely bad, the laundry is very expensive and the laundry staff takes money from the customer and leaves it in his pants to wash and the customer refuses. the front desk staff doesn't have much experience in the industry, it's bad.

Nice hotel, clean, right in the center, walking around near, right at the food market, smiling friendly staff, listening to suggestions. But need to be more careful about breakfast, the salad I eat is not fresh and the fruit is dry like it has been cut through the day. Hopefully the next time I go, it will change more and the Sky Bar - Spa will open. Highly recommend this hotel!

Nice hotel, enthusiastic, friendly, professional staff

Staff were friendly and enthusiastic. Super nice view

Kỳ nghỉ tuyệt vời ở Lucien Hà Nội. Mình đi du lịch gia đình dài ngày (đi nhiều nơi) nên khá nhiều vali. Khách sạn upgrade cho mình lên phòng to rộng, thoải mái. Có thể gửi vali tại khách sạn khi đi chơi xa. Khách sạn có vị trí rất thuận tiện ngay phố đi bộ Hồ Gươm nên mua gì cũng có. Nhân viên nhiệt tình hỗ trợ, chỉ dẫn.