Dear Guest, Thank you for your detailed feedback. I am delighted to hear that you found our rooms clean and comfortable, and that you enjoyed the convenience of our in-room amenities like the washing machine and kitchenette. It is wonderful to know that our proximity to the local market, convenience stores, and the BTS station added to the ease of your stay. However, I sincerely apologize for the areas where we fell short of your expectations. Regarding the pool location and the clarity of our gym access, I appreciate you bringing this to my attention. I will ensure our front office team provides clearer information to our hotel guests so they feel fully welcome to use our fitness facilities. I am also sorry to hear that our service felt a bit "business-like." Providing a warm, hospitable environment is very important to us, and I will be working with our team to ensure our service is as friendly and welcoming as it is efficient. Furthermore, I have noted your comments regarding the lack of post-checkout shower facilities as we look for ways to enhance our guest services for those with late departures. We value your patronage and hope to have the opportunity to provide you with an even warmer and more seamless experience in the future. Sincerely, Worachat Yotapol General Manager

Dear Valued Customer Thank you very much for your valuable feedback. We are happy to hear that you are satisfied with our service despite the inconvenience caused by the earthquake. We apologize for the inconvenience caused by only one elevator operating due to the earthquake. To ensure the safety of all our customers, we have conducted a thorough inspection of the entire elevator system in accordance with international safety standards. To avoid potential risks from aftershocks, we will conduct another inspection before resuming normal operations. Thank you for your understanding and cooperation. After resuming normal operations, we will strive to provide more comfortable and high-quality services. Sincerely, Worachat Yotapol General Manager