Booked through the agency, walked in and checked in. The receptionist said that the hotel is not affiliated with this agency, only another location. Which we show the booking confirmation and the staff does not allow check-in. She didn't seem to know this agency. We tried to negotiate for a while until we asked to meet with the manager. But that day the manager returned. That employee then called the manager until he was able to check in. waste a lot of time After clearing it up and going up to the room. Opened the door, arrived with shock. She gave me the room that had not been cleaned as shown in the attached photo. Good that the hotel changed the room to a new one. Personally, we think that the reception staff should be retrained at least to know other agencies more broadly. waste of time feeling The new room condition is not much. There are used soap bars that are not discarded. The bed, the white bed linen turned yellow is very old. still good air conditioner