It's self check in (no reception first off) but the instructions were super clear. Prime location ! Lots of stuff around. Elevator is slow and a tad scary at night since it gives abandonned apartment vibes. I had an early check in for 12 noon, since it was self check in I let myself up and at 11:55 am people were still cleaning. Overall + prime location + easy self check in + safe.

Excellent location, very clean facility

All what you need ...right in the centre ...near Gran Via ...Checa and Tribunal ... Safe and quiet .. Nice touches with camera ...gym access and breakfast suggestions ... The representative ...sorry I did not get her name was very friendly as were the other members of staff ....if you need somewhere in the middle of things ...this place is exactly what you need... I had a great time.

Espectacular location, comfort and amenities

Great location, comfortable, cleanliness, amenities and good service!! Very happy with the choice!

very clean, nice building, great location

Very good room. Large. Clean. Good localization. Easy access tech way with the keys.

The base of the bed was stained and dirty-looking. Also the location in a random building is quite different than other Bob W stays I've done previously.

It was really nice and cosy. The only thing was that the bathroom smelled a bit weird, but it was bearable and everything else was fine. It was very safe and at a very centric spot in town.

Cama muito confortável. Quarto espaçoso e cozinha compartilhada. Sentimos falta de uma pia na cozinha com torneira. No geral, ótimas comodidades e excelente localização. Há duas máquinas de lavar roupas disponíveis para os hóspedes utilizarem. A Lola foi muito atenciosa e simpática ao nos receber e durante a estadia.

The bathroom had a horrible smell!

Everything was excellent, clean and spacious room. Great area very well located. Only cons - A/C was on winter mode and does not works. The room feels warm or hot and we have to open the windows which let enter the noise. A recommendation is to let the mode of the A/C as each guests wanted to. If they wanted cold, let then select they're own temperature that feels comfortable to them.

The location was really great. There’s no reception or staff on site, but you can chat with their AI assistant 24/7. Check in was easy and I had no problems at all with communication. However there is a lot of noise from other rooms and from the street/square outside, and windows are not isolated from neither noise nor cold. I visited in November and it was very cold in the room especially at night, and you can’t turn the heating up because it’s regulated by the apartment building it’s part of. The rooms also have concrete floors so just not very cosy or nice to hang out there. Kitchen was good except for there not being a sink in the kitchen so you have to wash your dishes etc. in the bathroom, which seemed a little strange but manageable.

Was a bit nervous about not having a reception desk, but realized this was not an issue, it was a seamless process. And the Hotel was quick to respond via WhatsApp. The kitchen was lovely and they provided the needed plates, utensils, and pots, which really was a great substitute from all our eating out in Europe. Probably the easiest place to live, and it helped that it was located in the centre of a lively area, always a pleasure to walk out.

Room was great and was in a really good location.

Habitación amplia muy bien situada, a 5 minutos de la Gran Vía. Baño en perfecto estado y toallas mullidas.

Brilliant location. Quite noisy but we chose a room on the street side. Decent room. Facilities good.

Excellent for our first trip to Madrid.

The location is excellent matched by the standard of the accommodation. Room was clean, un fussy and had lots of thoughtful little extras that you often don’t get I’m more swanky accommodation. A real find and will definitely stay here again 5*

It was a great a place great location