4.4
Poor
From 60 reviews
Cleanliness

4.6

Room Comfort

5.4

Service and Facilites

6.0

Traveler Reviews Big Apple Hotel

Number of reviews per page
20
40
Top reviews
Jian
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nothing like what I saw on the net .
Cheyenne
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I really enjoyed my stay. I have read the other reviews which say odd things given that this is a hotel in a tropical region which just had a hurricane. The hotel was exactly what you would expect for a relaxed tropical experience. If you are looking for a resort that is antiseptic without any of the local flair then go there. This hotel was very safe, and they constantly checked to see if I was happy and if I needed anything at all. With the wifi being down on most of the island they had a backup wifi for anyone who needed it. I will absolutely stay here again. This was exactly the vibe I was looking for and the views were spectacular, the AC strong, the beds comfortable, the staff kind and welcoming, the sounds of the nature better than any white noise to put you to sleep. Ignore the reviews that were clearly looking for something other than a local hotel in the tropics. Walk 5 minutes to the street just above the hotel and have a delicious dinner at peppas with ocean views.
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Emrol
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room where I stayed in had a broken window where someone could come through it, there was lots of mosquitoes coming through it that bite my son it wasn’t worth my £75 for the night I would never go there again also there was no hot water and internet in the place
Rebekah
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

There was ocean view from the balcony. The touch lighted mirror is cute. Some rooms still have dilapidated furniture not suitable to sleep on or use. Toilet paper and hand sanitizer was given upon request and not before. Linen was dingy white with stains. It was hard to tell if towels were clean or just very old and dingy.Bathroom floor needs renovation.
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Timoya Rihanna
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Do not go there they don’t have any Wi-Fi and they do not address it on the website when when you’re doing booking They are very unprofessional and very ghetto not safe at all
stephen
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was awesome we met the owner. New York vibe and staff bent over backwards to help us out with whatever we needed. Would highly recommend!!
Robert
icon-Leisure
Leisure
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.
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Denise
icon-Leisure
Leisure
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It’s old needs updating and looks very unclean reception staff very unhelpful
Janet
icon-Leisure
Leisure
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff was pleasant and polite.
Ashley
icon-Leisure
Leisure
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Had to go some where else to stay because the place is dirty and smells awful .Never again
Lueveater
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate They make you feel like you're apart of their family. Thabk you for you kindness.
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Verified traveler
2.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

I did not stay longer than 10min. I got sick from the strong chemicals used to cover dust, wetness and moldy smell. I was symptomatic after 5min. I visited 2 rooms and none was accommodating. I ask for a refund immediately as advertisement is misleading and inaccurate but both hotlel.com and big apple denied me a refund. Terrible service on big sides. Also they said I request honeymoon sweet and that was inaccurate.
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Gabriel
2.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

If this is the only hotel you can afford do not even book a trip to Jamaica
Andrea
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The rooms were very very old and dirty. The sheets and pillow case had stains, couldn't connect to wifi, slippes on watee on the front porch. And no hot water. ,i can go on and on
Natalie
8.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Great view from balcony! No food on site but excellent recommendation with Peppers restaurant walking distance block away. Air conditioner was working but did without nevertheless.
Robert J
2.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The room and bathroom was very dirty. I would never come back there or send anyone there. it wasca disgrace to stay there
Brydell
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Staff was friendly & fun. Had a good stay for one night
Angela
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Location and view in the back was good.
Andrew
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

I hated everything. Nothing was up to standard.
Sandra
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The property has a lot of potential to be great but needs tlc. The sights overlooking Jamaica are breathtaking. The bedding was not clean and the room needs updating.
Number of reviews per page
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