Overall Ratings & Reviews Fairmont Ramla Serviced Residences, Riyadh

Customer service are excellent specially Sultan

Average

Terrific facilities, friendly staff and well located for the metro, making almost all of the city easy to get to.

in my top 10 hotels

This was amazing

It's in the middle of a construction area. The reception staff is not always professional and responsive.

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Very clean and comfortable apartment but there is a construction site and even though we were on 17th floor it was very very noisy all day and night, we couldn't sleep both nights because of the noise. Hotel didn't do anything to move us to another room. Breakfast very good, broad selection of different food.

I loved my experience at Fairmont Ramla from the moment I laid eyes on it. Beautiful, well-maintained property that I will stay at time and again. The front desk is extraordinary - very knowledgeable staff, who are courteous, caring and always providing the extra touch needed to make your experience unforgettable. I also received an upgrade and couldn't believe how comfortable and well-apointed the rooms were. Heaven on earth, indeed! Wont fail to book here the next time that I'm in town.

Very centrally located and amazing staff. Big rooms

Wonderful stay with helpful and friendly staff.

Muito bom…

The property and stuff is very good. There is construction going on near the hotel, other than that everything is wonderful.

We had an issue with the overwhelming smell of smoke that came from our neighbors room and although they were not supposed to smoke because it’s a smoke free facility, they did not stop smoking and when we brought that up with management they changed our room and upgraded us. Management dealt with it appropriately but they still should reinforce the NO smoking policy.

Home away from home

Nasser at the reception and Ayam in the luggage service were excellent and very welcoming.

T

Saudi staff were excellent. Very professional and polite. Would stay again.

Vvip

Luggage and bell boy service not reliable. They will make you miss your flight. Allow 1-2 hours for them to come and help! Expect lousy excuses.