Overall Ratings & Reviews Fairfield Inn & Suites Phoenix South Mountain Area

I like because is quietly and very comfortable rooms

Clean quite

Right next to the freeway and I never heard a single car from my room

Was next to the freeway, needs better windows on that side, not so noisy that you could not sleep though. Overall great stay

Nice hotel. Loved the fact that they cleaned the room every day. Stayed for 8 nights. Staff friendly

It was a great place to stay

the beds were very unconfortable and they didnt have a roll away bed.

There was a system error so we had to wait a while for the office staff to righted it out. It was figured out and the front desk extended our check for 2 hours. It did make a difference because we didn’t get into our room until close to midnight after a 10 hour drive from out of state. We were able to rest in the morning and didn’t have to rush out. They definitely made it up to us and accommodated fs.

I like the propiety and is very easy to find and good location

It was so hot that I did not sleep.

The facility was being remodeled and ours was one of the last rooms waiting to be remodeled. The hotel was nearly empty at this point. Everything was a mess throughout the property. One night the fire alarm went off just as we were falling asleep. It turns out it was set off because of dust on the top floor. We waited outside for half an hour until the alarm was shut off. There was no hairdryer in the room so had to ask for one at the front desk.

Hotel was open under heavy construction, dumpsters and debris everywhere, leak from the ceiling outside my room in the hallway, room was serviceable but overall cleanliness was lacking

The property is undergoing extensive refurbishment. No pool, no hot tub, no breakfast, no reason for fire alarm going off at night so the fire department left with the alarm still blaring. At one point we were the only guests in the 150-room hotel. In the morning we saw three cars. The hotel was not secure. Our room had a missing lock. All floors undergoing renovation. We packed our car with our bags each day because too many people had access to rooms. Wait until the remodel is done to brave this hotel.

Staff was friendly enough, but the room was old and dated, a severe tear in the curtains and tub was dirty and rusty

Keys kept failing Had to go down to lobby each day and night to reactivate

It actually wasn't bad at all for what we paid, but some construction was going so understandably, noise was worse than it should be. No Hot tub & No pool; also disappointing.

The pool was not available. It appeared that it needed to be cleaned.

When my employee arrived and turned down the bed there were bugs crawling along the pillow.

Under renovation

My room had a foul smell, a burn in the carpet, and little black bugs in the bed.