Woke in the night to fire alarms that cycled on an off for hours, woke to no running water, couldn't have a bath that we paid extra for, couldn't even run water to brush our teeth.
Couldn't have the breakfast that was pre-paid for, no communication from the staff to let us know what was going wrong, no elevators working so had to assist my wife with knee issues down the stairs from the 12th floor while carrying all our luggage.
And absolute nightmare of a stay, I am expecting a FULL refund of all charges.