Overall Ratings & Reviews Pert House

I LOVE Pert House! Sal and Jess are wonderful hosts! The only thing I noticed during my most recent stay is that the other occupants had left a mess in the kitchen the evening I arrived back. Perhaps there is a way to kindly ask all occupants to clean up after themselves because the kitchen and sitting areas are shared spaces? Other than that, it's a beautiful place to stay and the continental breakfast, coffee/tea, beverages, and snacks are wonderful! I highly recommend!!

I loved the property, clean, safe, quiet convenient. I would definitely stay again.

The room was clean and the shower was spacious. The cable TV did not work and it was frustrating when it died halfway into a show. Very conveniently located for visiting Clarkson University.

Room was lovely. I incorrectly booked for only 2 adults rather than two adults and a teen and they were very accommodating at 10:00 pm in the evening when we arrived. Very comfortable bed and bedding, beautiful shower and wonderful smelling soap/shampoo etc. and right by Clarkson University which we were visiting. Less than 5 minutes to drive there.

Wonderful place to stay. Quiet and comfortable. Easy walk into town.

It appears like the property was recently re-done. Very pleased with the space and plan to stay there the next time I visit my son at college.

Excellent stay. Beautiful home and warm hospitality!

Loved the history of this house.

Host was graciously accommodating to a last minute request. The extra pull out bed was very comfortable.

Wonderful property with attention to comfort. Will stay again for our grandson’s graduation next year!

We cannot wait to go back. Our new favorite place while we visit our son at Clarkson. Thank you.

The house is very nice. The rooms are comfortable. The price was too high which was probably why there were only a couple of rooms occupied Saturday night.

Room and Inn was very clean and inviting. Not sure it’s worth the price as we stayed at another inn and had an amazing fresh cooked breakfast and the price was $100 less. If they had a decent breakfast instead of bread and cereal it would have made it better. The best was comfy and everything was very clean.

Summary: Poor customer service and poor overall experience; do not recommend this property. My husband and I checked in late- exhausted from long day of travel and spending day with son @ local university. Access to side of building with code. No one’s to greet you, so no real check in-- as if you’ve walked into someone’s kitchen. We get to our reserved room about 9pm & the room wasn't cleaned from prior guests. We were confused & walked out to confirm property details. The time it took from our calling the information number to describe the problem, to folks coming to the room and changing linens, towels, empty trash bins and sweep/mop, we waited close to 30 min to get into our room. Reached out to the property owner/manager about the condition of the room and the wait. I asked for a partial refund of the $433 room charge. “Jess” responded “IT ONLY TOOK 12 MIN TO TURN THE ROOM OVER” so they wouldn't offer any discount for our inconvenience. Seriously? So, here’s what else we got for our $433 stay: In addition to WAITTING 30 MIN FOR THE ROOM TO BE CLEANED AT 9 PM, the door to the bathroom squeaked loudly, no hangers anywhere in the room, the blinds don't open/close properly and there were no washcloths/hand towels in the bathroom. In addition, property has no visible house number so difficult to find late evening. THIS PROPERTY WAS NOT WORTH $400+/nightly room rate. First & last stay. Regret this choice & will advice other families of our experience.

The room was amazing

This property has been remodeled yet it has kept many of the qualities of a historic home.

Terrible Customer Support. Pert House says they will email instructions the day before arrival, but they failed to do so. As a result, I arrived and had no idea how even to enter the building. There is no front desk, and nobody to report issues to on site. Nobody answers their phone, and nobody returns messages. Wi-Fi did not work in the ASH room. They claim to provide daily maid service, but my room was never cleaned until after I left. Property is beautifully restored, a historic house In a Tiny Adirondack town. Interiors are pristine, maintain well by the cleaning staff. Location is great for downtown locations, but it is a rather long walk from the colleges, and the bus service is only once per hour. Air conditioning and climate control is excellent, modern, updated. Daily continental breakfast options are generous but uninteresting. This is a lovely property but completely without any kind of human touch. By choosing not to have a front desk or manager, this otherwise nice place to stay feels like a ghost house run by robots.

Very comfortable bed and nice amenities

Very enjoyable weekend in Potsdam

Beautiful home in excellent area close to colleges!