Overall Ratings & Reviews Hotel Escala Puebla Centro

Los empeleados muy serviciales y atentos el lugar nos gusto mucho esta muy bonito y limpio. Lo unico fue el area un poco retirada de el zocalo y un poco fea.

A bit out of the way but the rooms are sparkling and the price is very reasonable

Excelente servicio por parte del personal

If you're used to amenities from regular hotels such as coffee maker or mini fridge, this is not the place for you because it does not have any of that. BUT that is not the problem. The basic features of a hotel such as safety, service, hot water and assistance from some of the staff are terrible. This guy Miguel was so rude and unprofessional. The tv wasn't working, the door would hit the sink so you can't really open it, and were only two outlets to plug in electronic devices. This obviously someone's weird investment on a questionable neighborhood with terrible construction and poor management. Don't get fooled by the prices online, look for something closer to the downtown area.

Dirty

Everything was excellent. Staff additions are great. All staff was polite and took care of business, efficiently. It was a quiet stay.

Quick check-in, excellent staff, clean, strong and hot shower, stable internet, my room was quiet, and good price.

Very helpful staff, spacious rooms, great hot water showers!!! Too bad it was cold and there were no heaters in the room.

The street where locates hotel is not safe.

Ok

handcap 3 -floor not elevator

Property doesn't offer at least a small fridge in every room, no A/C or even a cheap fan (it gets hot & muggy inside a room with no ventilation) and a window facing hallways: if opened, guest loses all privacy. One restaurant they recommend is good but closes around 8pm. All others eats are no less than 10 min. Neighborhood can be intimidating: said to be safe but I wouldn't walk it after 8pm, unless it is 2 o more people.

Wifi not working. Very,very noisy. Doors are paperthin. Difficult to test. Full of yelling kids

No elevators to 3rd floor. No food served at all. Not safe to walk around neighborhood. The hotel is located in an area that was designated for indiginous that were forced out of zocolo. 10 minute walk to zocolo.

Increíble lugar, con todas las amenidades necesarias. Limpio y cómodo.

Comfy space

nice

The girls that checked me in were great. The younger guy who works late is efficient. More personable. The older of the 2 guys is not friendly and you might think this was my first stay. I booked a room for 2 and the night person on Saturday said my friend had to leave at 9:30 which disturbed my friend and angered me. Why did I pay for 2? It’s not like I abuse the hotel with noise, parties or do anything that is abusive of hotel policies. I’m quiet and not rude in any way. I have not booked for months because of his rudeness. I prefer to stay where I’m appreciated. I asked once for an upgrade and he said rudely if you pay extra. Asked for a fan on a hot night and he ignored my request. The music across the street kept us awake. It went on until morning. The price is good, but I could pay a little more with no anxiety or noise.

It was cold and it doesn't have heating.

MIENTEN EN LA UBICACION DEL HOTEL, no está cerca del centro, NO TIENE ESTACIONAMIENTO