Hostal Restaurante Puerta del Alcázar

Explore Hostal Restaurante Puerta del Alcázar
7.8
Pleasant
From 153 reviews
Cleanliness

8.0

Room Comfort

7.0

Location

10.0

Service and Facilites

8.0

Traveler Reviews Hostal Restaurante Puerta del Alcázar

Number of reviews per page
20
40
Top reviews
Maria
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10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great quality-price! The hotel is located in downtown Avila in a historical building. It does not have elevator. Breakfast is included, nice croissant and fresh toast with good coffee. Wifi works really well in rooms and public places.
Dennise Fernanda Guzman
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a wonderful stay at this hotel. It was very comfortable, exceptionally clean, and the staff was always friendly and welcoming. The central location made everything so convenient and easy to explore. We truly enjoyed our experience and would definitely come back!
Robyn
icon-with Partner
with Partner
4.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

We stayed for one night and I specifically asked for a double bed and when they saw myself and my wife (two women) arrive they obviously assumed that we were just friends and decided to put us in a room with two single beds. I went to ask how the assignation of rooms works and that I’d asked for a double room with a double bed (and paid extra for) and they told me they had no double rooms left although we were the first to check-in. There were various couples who’d arrived and checked in after us that I’m willing to bet received a double room! Absolutely disrespectful and frustrating. There was no possibility to put the beds together as they just slid apart and one was a different size and had a mattress as hard as a rock whilst the other sank when you lay on it. The cushions on the bed smelled like someone had rubbed their backside on them, and the shower was falling to bits. Wouldn’t stay here again if they paid me and we are so disappointed in the treatment when we’d specified that we wanted a double room with double bed. The advertisement said that the twin rooms were low availability, not the double rooms!!!
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Theresa
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Clean rooms , location & the price
Julian
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Just stayed over night and left early so I wasnt able to experience breakfast. Location was great and room was perfect for my quick stay.
Mauricio
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Ita right in front of the fortress, affordable, confortable and practical, staff Is really nice and provided an awesome experience
Megan
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

The WiFi is completely unstable. Stayed in 2 different rooms and one room barely connected to it. The second room the WiFi disappeared all together.
Alan
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with Partner
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Clean and simple room. Perfect location. Exceptional value. Have stayed here before and would stay again.
Maylin
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Location, location, location. This Hostal is centrally located with a magnificent position. Walkable distance to restaurants and bars, shopping and much more. The cathedral is only 70m away. I do have to mentioned that the is it not quiet place since the restaurant is opened till late and it does gets quite loud.
Richard
icon-Leisure
Leisure
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Very convenient for the old city. The lady who seemed to do all the work - breakfast / housekeeping was lovely.
kathy
icon-Leisure
Leisure
8.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

4pm check in a bit rough after long trip from Australia. One man just sat in reception all day waiting. There was no compromise on the check in time and no person on reception until 4pm.
Victoria
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

This room was huge! It was above the restaurant directly across from the cathedral. Our stay included breakfast and was right in the heart of all the action.
Yamila
icon-with Partner
with Partner
10.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

Antes que cualquier cosa debo decir que amo Avila. El Hostal nos encanto Muy amables en especial a la Dama de la limpieza Siempre estuvo pendiente de hacernos sentir bien. El lugar muy limpio, espacioso en fin muy agradable. Definitivamente la proxima vez regrese a Avila, alli llegare.
Melina
icon-Leisure
Leisure
10.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

I would like to thank to Monica at the front desk because she was very professional, kind and friendly when I needed it. Also, the lady of the breakfast was very kind , what a nice people I found in this place , they made me feel like home and this is something very important when you are traveling solo and very far from home. Definitely, I will recommend this place because it was very clean, very close to many attractions and the staff gave me a warm welcome . Quiero agradecer a Mónica, en la recepción, ella fue muy professional, amable y muy amigable cuando lo necesité. También, quiero agradecer a la señora del desayuno (la de las gafas) ella fue muy amable. Que gente para increible encontré en este lugar , quienes me hicieron sentir como en casa , algo que es muy importante cuando estás viajando sola y lejos de casa. Definitivamente, voy a recomendar este lugar, el cual estab muy limpio, muy cerca de varias atracciones turisticas y por los que trabajan ahi pues me dieron una calurosa bienvenida.
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Paul
icon-Leisure
Leisure
8.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Great staff, basic room but location makes it perfect.
Verified traveler
icon-
8.0
/10
Reviewed 236 week(s) ago

Hotels.com verified review

Perfect location facing one of the main gates to the old city, to Avila Cathedral and to the entrance to access the top of the city walls.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 391 week(s) ago

Expedia Group verified review

Location great, staff very friendly especially reception and helpful, View from room very special.
maria
icon-with Partner
with Partner
10.0
/10
Reviewed 484 week(s) ago

Hotels.com verified review

Great view,friendly people
Fr. Hector
10.0
/10
Reviewed 542 week(s) ago

Expedia Group verified review

Wonderfully helpful and kind staff. Amazing location, right in downtown Avila, behind the Cathedral. Breakfast buffet is good.
David
icon-Family
Family
10.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

Great location. Exactly what we were looking for.
Number of reviews per page
20
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