Las personas de la recepción son muy formales el hotel estaba ok, las habitaciones un poco pequeñas para el valla tan elevado que pagamos, necesita mejorar un poco en la limpieza y el aire acondicionado tenía un sonido horrible que no nos permitió dormir bien, todo lo demás estuvo bien. Locación excelente, cerca a todo. Muy silencioso en la noche. Área segura. Fácil acceso

I enjoyed the air condition communal area after check out. Nice place to regroup after a day of site seeing and before a late flight out.

We changed our plans and did not take up the reservation

Great place to sleep

The hotel is in the heart of Casco Viejo with all the attractions walkable. Our room was on the 4th floor, no elevator, past the youth hostel floors. The room does not have a kitchen. It has a small refrigerator and coffee maker. There is a shared fully stocked kitchen on the 2nd floor with full size fridge and water dispenser. Bathroom towels were soft and big, shower hot, blow dryer, soap and shampoo. King size bed was firm, couch converts to bed but we didn’t need to use it. AC kept room cool and ceiling fan moved the cool air around.

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Not the best place I would recommend to stay. Shower did not work and no hot water - they did fix that but when you pay a high price for your stay your expectations were dashed. Room was lacking and no tea or coffee unless you go up to hostel area and get it from there. The Staff were very good and helpful. We would not stay there again!

No phone in the room. No small fridge. No iron or iron board. Ac was not cooling. First night was no water to shower etc and we weren't informed. I wrote to whatsapp number for hotel and never recieved a response. I wrote online recieved a response 1 and a half day after saying they will onform front desk to reimburse something from our first night due to no water. To date i haven't recieved any response and thats been since 23 Jan 2026. What we paid was def not worth it.

Since we used travelocity they treated us poorly. Made us wait for over an hour while checking in other guests, they kept telling ux they had to validate our room. Room stunk of mold so much caused a headache. They changed our room. Room shade fell off the wall. Overall run down hotel not worth the money. Pictures are nothing like the rooms.Avoid if possible

The staff was pleasant. The rooms were clean.

The hotel was comfortably adequate. The staff were great ... they made the stay!

The room was clean and comfortable until we found a cockroach on the nightstand. The staff was friendly and helpful. The common area kitchen could use some sprucing up. The refrigerator was full of half used products and could use a good cleaning.

Staff very accommodating. Clean room, great air conditioning, comfortable beds. Nice common area with coffee and drinking water. Staff very helpful.

Great location

There is a confusion for the hotel staff to understand and provide services to this who pay hostel prices (there is a hostel on the same premises) and those paying full price for hotel rooms!!!

The staff were friendly and located close to a lot, but the room was pretty bare bones. The tv didn’t work, which isn’t a big deal. Overall just meh.

The room was great and the staff very helpful. Will definitely stay again

Stayed on the hotel side. Great location, but a loud location. Spotless room. Comfortable bed.

The staff was attentive and great. In fact, the staff was put in a difficult position as reprentatives of an inadequate facility. The pictures and description do not properly represent the reality of Magnolia Inn. Magnolia is primarily a hostel and most staying there were backpackers staying in dormitory rooms. My backpacling days are well behind me and I expected to be staying in a proper hotel for our one-week stay. Unfortunately, our room had no closet for our clothes. No bureau to put our clothes away. No housekeeping services....Fortunaely, after four nights the staff was able to move us to another room that had a closet and housekeeping. My problem is not that the Magnolia did not provide these services but that the property was not presented for what it was and was not.

The room was clean and the hotel was in a great location close to many things to do in the old city. There are lots of restaurants and cafes near by where you can have breakfast or enjoy a great dinner. The only thing I need to mention is that some of the nights there was some loud music from some out door dance club or restaurant that lasted until 2:00 AM. This did interrupt our sleep