Overall Ratings & Reviews Santa Fe Club

The worst service I’ve ever had, the room was dirty it wasn’t what I picked out the staff was rude and unhelpful i would never go there again I would like my money back

Nice place but not beach! Beautiful view ! Excellent costumer service !

Some of the personnel have a very bad attitude towards customers,and I let them know about the silver status and they didn’t know nothing about it, i hope this places get better..

Property too far from Santa Fe pool area. In order to get there you need to drive about 8min

Amazing place

By far the best in the DR

Excellent

We stayed in a 2-bedroom villa and it was exceptionally nice. We had our own private pool which was cleaned by the staff during our stay. They went above and beyond to make our stay more enjoyable, like organizing a golf cart and taxis for us. Highly recommend!

Everything was great, staff, safety, clean and spacious. Will definitely come back.

Private pool, wonderful amenities, beautiful location, friendly people.

Staff is well mannered and willing to help. In fact, both the reception receptionist team and security staff made it a point to make my family feel well taken care of. An example of this was ensuring that we found a place for takeout for dinner on her first day visiting. Thank you, Willy and Juan for your exceptional service.

Complained about no hot water. Received the final bill for $40 for two and bracelets that we were never told needed to be returned. Bad communication at check-in

The villas was so beautiful, spacious, clean and the personal so lovely

It’s was nice, I didn’t have any issues while I was there. The villa was clean spacious and excellent staff, ,they were polite and accommodating. I will be definitely coming back.

The property is very pretty. Service was amazing. Food is ok. We had a good time.

My only concert was, the place needs some upgrades. Fans outside was rusty, bathtub was leaking, but above all, my staying was great, easy check in, very friendly employees, very spacious and very clean. The cleaners were super friendly and accommodating. I will definitely be coming back.

The ocean view it’s not at the pictures

This villa had a beautiful location overlooking the ocean. The Maria restaurant directly next door had nice meals and sunset dining. The difficulty of the restaurant next door was that it was loud in the evenings (music, dishes and staff talking, singing). This villa is in need of much attention especially for the price they are asking for daily rental. It is bare bones inside and minimal care has been taken with upkeep. Yard never private as staff is always coming by to clean pool or garden in and out all day. One word of caution…when checking they put a $1000 hold on our credit card which was not a concern however upon check out we were told upon inspection where each item of the home was inventoried to ensure we didn’t steal anything, we were told that the mattresses had urine stains and that our children (who are 13 and 15) “pee peed” in the beds. I assured them my teens have not wet the bed in a decade and upon showing them every matress even my own had urine stains they finally agreed and released my $1000 back to my credit card. The room with the 2 queens had the worst urine stained mattresses I’ve ever seen. Before leaving my wife always helps the staff and fully strips the beds. I was embarrassed being blamed and realized they must not remove the cotton mattress topper if they did not know the stains were there. This is a whole other hygiene issue if that is the case. FYI make them show you the mattresses upon check in they don’t try to charge you.

Nice property. Everything was clean and people were friendly.

The room it was not clean