Overall Ratings & Reviews Holiday Inn Express THOMASVILLE by IHG, an IHG Hotel

The personnel was very courteous

Staff is amazing

Smelled nice

Nice staff upon checkin. Breakfast was good. The nightstand in the room was broken and a couple of outlets in the room didn’t work but other than that, the beds were cozy and it was clean!! The pool was closed which was a bummer.

Stayed with my mother who is suffering from memory issues. She tried to interact asking the same questions over and over and the staff was so gracious. The staff was so kind offering extra blankets as she said she gets cold.

Everything was great the room was clean except for the table between the beds it’s attached to the wall but it’s broke or something because it’s leaning down. I only noticed because my cell phone slid to the floor numerous times (I asked that they wait until I check out to look at, I prefer that no one enters the room until I check out and one of the beds was missing a pillow case.when I checked into the room. Staff was really friendly and nice.

Cleanliness and upkeep/updated

For a property this new , it was poorly maintained

A

Very nice property .

The property was clean and quite

Only complaint is the shower floor didn’t look to have been cleaned.

Nice ways access

Friendly staff, room not cleaned…. There was drinks in fridge from previous guest, tub had hair in it, carpet had my white socks filthy from walking on a couple of times, lastly there were no bath towels available on last day. We called down for some and was told there weren’t any clean.

Property is fairly new but the maintenance is poor. The bathroom has been repaired poorly and sheetrock at the base of the shower outside poorly repaired. the shower curtain was too short and the water ran out on the floor causing water to stand on the floor. Dead bugs found in the corner or the room. Placed in a handicaped room when not needed..

Once we arrived after a 3 hour drive at 1:45AM (CST) in the morning, the room we had was not clean. The sinks were full of toothpaste and pubic hair. I had to go to the front desk at 2:00 in the morning and ask for cleaning supplies before we could get settled and clean the bathroom as best as I could. The floors and tub was full of hair as if the room was never cleaned. The floor was dirty, un-vacuumed, with food and chips on the floor. We found toenail clippings in my kids beds, that led me to believe the sheets were not even changed. After waking up that morning around 7:00AM (CST) we went to ask for towels and washcloths, we were told by the front desk they didn’t have anything washed and cleaned. We came for a funeral and this is what we had to deal with. I’ve stayed at this hotel before and it was not like this. The breakfast was good as always, the cleanliness of the hotel and room were definitely filthy. I notified the front desk of how disappointed I was of my stay. I was told that the housekeeping supervisor would be notified. Our room was also stuck at 75 degrees which was really hot for us.

They had a power outage and the elevator lights never came back on and they told everyone to use the stairs. The fire alarm went off at 5:30 am there was no announcement over the intercom the it was smoke in the kitchen. No communication

Staff was very friendly, neighbors were very noisy so not much rest. Other than that it was good.

I was surprised at how modern and clean the hotel was. The breakfast was southern and delicious. ALL of the staff was helpful and courteous. I would definitely stay there again.

Arrived at front desk and the worker was rude. It took 30 minutes or more to check in. She made it a big deal because we had an atv on trailer and made us park half a mile from hotel. She called manager and police to tell them we shouldn’t park where we paid to stay. She wasn’t sure if anything happen to our belongings who would be responsible since we wouldn’t be parked on their property.