Overall Ratings & Reviews Quality Inn & Suites Downtown Mansfield

Although this hotel was a conference center, the restrooms in the lobby area were padlock shut so that no one could use them while we were having our complementary breakfast. The elevator froze stopped in between floors and open the door, and when I reported this to the management, they told me that they were aware of the problem, but that it was working. When I told the people that I had just been on an un working elevator that opened between floors they were not willing to put up a sign that said the elevators were out of order. She offered to reset the elevators and tell her manager I told her that wasn’t acceptable and she seemed unbothered. Our party proceeded to use the stairs to go up to the fifth floor, despite the fact that the hotel was completely empty, and we could’ve been moved to a lower floor. The outlets next to the bed did not work. The bathrooms beneath the beds had trash and had not been vacuumed. The couch cushions were covered in some sort of vinyl that was worn. The hotel is in a not so wonderful part of town which we were aware of, but its location wasn’t the worst part about our stay. I would not recommend staying in this hotel, it would be worth the drive outside of town to come to any events in or around Mansfield.

Nice and clean.

Ok location Hotel was old and only in fair condition. Breakfast was ok.

Very conveniently located property for our trip. The hotel was clean and quiet.

Rooms where very clean pool was closed for renovations

Everything locked up. Asked for a few forks but would not give us any

The hotel is old, but pretty clean. room was comfortable. parking is at the rear, and you need to carry your luggage up steps to get into the building

We thought the property was very dated, and the furnishings in our room had seen a better day.

We had a light that stayed on the whole time! No one to fix the switch so it was hard to sleep. And they should ALWAYS have coffee available in the nook. Not make it disappear at 9:05 am.

The hotel is just worn out. The bed was comfortable. The chair in the room was disgusting. The hotel is dingy, the water was barely warm, the wallpaper was stained and coming off the walls in the lobby, the lobby restrooms were padlocked, the clerk said there was a pool that was closed and needed work. This is just a sad old hotel that was once very nice but in need of a demo or full renovation. The evening clerk was the best part of the hotel and was very friendly and accommodating.

It was an awful experience. Mattress had a pad that wasn’t meant for that bed because it didn’t fit. Mattress uncomfortable. Shower curtain broken and it would not close when you shower. Bathroom floor was dirty around toilet. There was food crumbs under bed. Would never recommend. Walls in room had dirt stains on wall. Lobby looks nice but completely different when you get on one of the floors. Overpriced room.

The room had a slight musty smell, and the pillows and blankets could have been laundered much better. The mattress was somewhat uncomfortable as well.

Great staff clean inside room and properly kept up

Rooms and staff were great; property not so much.

Real freindly staff

Did not stay. Smelled of Marijuana and mildew. Front test was horrible.

The hotel was dirty. The breakfast only included waffles, bagels, one thing of cereal, and some orange juice. When we first walked in the person working the front desk was on their cell phone and walked away from the front desk, We hit the bell on the front desk to get their attention again when they ignored us and they stepped out put their finger up to tell us hold on one moment and continue their conversation on the cell phone for another 20 minutes before helping us.

Terrible odor in the roommate, loud mostly broken ac/heat.

Could've been cleaner and the ice machine didn't work but no other complaints

We stayed and the clerk waltzed into our room at 8am Very unprofessional very rude and we did nothing wrong at all. She gave us the manager number but she never reached back out. Never will return