Overall Ratings & Reviews Residence Inn by Marriott San Juan Isla Verde

Every one was so friendly and kind. Jean Carlos was a sweetheart, will definitely return if I travel back

i

Location was perfect for what I needed. Shuttle was great. Rooms were clean. No complaints

Staff was amazing

there are pretty views, cleanliness on point. friendly staff i absolutely loved my experience

The room had mold in it smelled musty . The lamp had no light bulb and was broken , we found trash in the pull out couch (old shirt popped ballon’s food . We came with a one-year-old so to get up move complain. It was more trouble than it was worth. We ended up cleaning up the mess ourselves. The location is super convenient. The pool was very nice. The food service is pretty quick and tasty.

The room smell so modeled that I was coughing! They want you to build everything to the room and don’t want you to pay cash or credit card. Some one was fighting next door and you can hear people outside

It was excellent.so clean and good customer service

Very nice property and service!

Very family friendly resort! I plan to return!

Excellent

delicious cafe right at the hotel , beautiful pool and children’s pool, very close to delicious restaurants and the beach!

no complaints me and my boyfriend loved it here !

Walking distance from everything

The hotel was perfect everything was beautiful. The check-in was a little hectic, but we got through it.

The hotel room was accommodating and spacious. The complimentary breakfast was amazing. I didn't like waiting 30 minutes to check-in for my room.

We mostly enjoyed our stay. Having to pay $20/day for parking which was not disclosed when we booked was frustrating. Also being charged a $45/day destination fee was aggravating as well but the hotel itself is nice and in a good location. I wish the bar was open later because we didn't get a chance to use our food/drink credit much because we kept missing the cutoff/closing time. I'd stay again but be warned of hidden and extra fees when checking in.

Over charge

We enjoyed our stay.