Clean room. Comfortable beds. Beautiful hotel. Well located.

Excellent property and great location. Staff was top notch and super helpful. Showers were a little small even for a petite person, but otherwise, excellent choice of a place to stay

Really nice hotel, modern amenities and staff was overall nice. There was a washing machine in the unit and we loved the pool/bar upstairs. There was a bus right outside to take us around town. It is central to the city.

Perfectly located. Soaking tub on Terrance was nice.

Excelente servicio, localización, amplias habitaciones, Excelente limpieza

Great service, great staff, excellent location. Great for families. Everything worked in the room. New Madrid favorite!

Overall, we had a very good stay at SmartRental Collection Gran Vía Capital and would consider staying here again. The location is excellent—right in the heart of Madrid and within walking distance of many attractions, restaurants, and shopping. Check-in was smooth, even though there was only one gentleman working the front desk for a large number of arriving guests. He remained professional, courteous, and efficient despite being very busy. The apartment was clean and comfortable, although a bit small. We did arrive to find that towels and toilet paper were missing, but those issues were resolved. The standout of our stay was the breakfast service. The blonde lady working in the breakfast area was exceptional. She was attentive, friendly, and highly professional. She even remembered us and our room number each morning, which made us feel very welcome. The only disappointment was the rooftop and swimming pool hours. Since Madrid was extremely hot during our visit, it would have been nice if these amenities had remained open later than 6:00 p.m. Check-out was quick and easy. With its outstanding location and excellent staff, this is a property I would recommend, and I would gladly stay here again.

Clean room , staff are so friendly, you can walk everywhere

The hotel is in a great location, right on the Gran Via where you can find lots of restaurants and shops and within walking distance of some of the wonderful sights of Madrid. The staff were great and very helpful, especially in the restaurant at breakfast where there is a continental buffet on offer and you can order hot food, such as eggs and pancakes. We stayed in a 2 bedroom, 1 bathroom apartment which was very spacious and clean. The only downside was the lack of storage space in the bedrooms, as the two large cupboards with doors we had in the bedrooms were stuffed with duvets and extra pillows, so we could only use the shelf space. We also noticed there was a light in each room which didn't work and in the living room too, as well as the TV in our bedroom - so I think the maintenace just needs a little extra attention. We had a dish washer and washing machine but no cleaning supplies which was a little surprising as we have always been provided with a starter pack in other hotels and airbnbs... so we had to go out and buy these ourselves. Otherwise the rooms were well cleaned every day. We were really looking forward to using the rooftop pool, but this was very busy and there were limited loungers, so we didn't have anywhere to sit outside of the pool and had to go back to our rooms wet. The pool is also very shallow, so bear in mind you cannot swim in it. Overall we had a great stay and would still recommend this hotel.

Great location and customer service. Team was very responsive to our requests. Loved that the hotel is modernized and has no carpet in the room.

The property was in a good location to access the some landmarks, shopping, and restaurants. TKO Tacos is around the corner (a 2-minute walk) serving delicious and very reasonably priced tacos! The staff at the hotel were very professional and welcoming! They always checked in to ensure our comfort and that ourneeds were met. The hotel, rooms, pool and the entire building were all clean and comfortable. Thank you for a wonderful stay! The Fuller Family! (We did not try the breakfast)

All very good

Fabulous breakfast Nice rooftop

Very clean and helpful staff. Enjoyed our stay here, it was nice and comfortable.

Very well located and very neat hotel

The pool I guess wasn’t as low as it could be, so it was only a foot deep or so. That was disappointing. And we had our washer machine leaked a lot of water onto our floor. They did fix the washer machine

My only criticism was that the elevator unsteady and slow

Great location, well maintained and restaurant downstairs and on the rooftop with good views on Gran Vía. All you need in room and kitchen. Walkable to all shopping, dining.

Upon arrival, check-in was easy and quick. The 2-bedroom suite we stayed in was perfectly sized, and the patio/balcony with the outdoor tub was enjoyable, especially given the extreme temperatures during those days. It was a little difficult to communicate with the receptionist once in our room via the suite's phone. We just went downstairs and were accommodated quickly. Breakfast had a decent collection, and ordering the free extras was a nice touch (something we did not know on our first morning there until the waitress told us after we had already eaten, but not a big deal). The next morning we asked for sunny-side-up eggs and bacon, and all was well and good. Coffee machine 10/10. Bed was comfortable, as was the shower, etc. Very good location with a ton of food options whether you walk left or right, including a ton of pharmacies and a mini quicky-mart. I'd def stay there again and recommend it. We never ate at the rooftop bar, but it seemed nice.

Very nice property and very conveniently located to all the main attractions. Super easy to get a cab for anything further.