Overall Ratings & Reviews The Hiramatsu Karuizawa Miyota

High end hotel that caters to Japanese guests. Great service. Nice property. But, no English language staff. No concierge. After telling me they don’t have a concierge, they told me via an electronic translator that no one could give me any guidance on train transportation. The facility does not have a gym which I find odd given that it is a very expensive, luxury property. For those that eat at the hotel — which is what we did given that nearby options are limited — there is what they called a “french” or “Italian” restaurant. In reality, both restaurants are fixed menu Japanese fine dining with either a French or Italian flare. I stayed in a suite with an Onsen which was very nice. So, in sum, it’s a very nice hotel with great service. For the price though, I expected more. Bottom line, if you are not a Japanese speaker, you might consider other options.

A lovely hotel and a really good stay.

The hotel room is very spacious and sparkling clean! We love the view from the onsen and balcony which is exceptionally beautiful. The food and wine served at the French restaurant is of Michelin standard. All staff members are very friendly and polite! We felt pampered during our stay!

Excellent stay

Nice property. Very clean and friendly staffs. Transportation to and from train station are provided.

Room was very nice with beautiful views. Staff was helpful and courteous. Food sensational.

施設の清潔さ、スタッフさんの心遣い、料理の驚き・美味しさ、部屋からの景色、どれをとっても素晴らしいです！

ヒラマツホテルは三件目です。全国制覇目指してますが、配慮が少し足りないかな？食事はとても美味しい！どのヒラマツホテルも最高でした！今回はアルコールだけ有料だったのですが、いつも無料でついてたので、有料がわかる様に説明されたが親切だと思います。 後はいつもながら最高でした！

環境優美，房間闊落，舒適整潔，員工服務態度良好友善，協助住客任何需要

Good

服務很好，價錢反映到一切質素，我願意消費較高價錢，提供到優質服務。

We had great two nights at the Hiramatsu Karuizawa. Food was amazing!

excellent

食事が美味しくなかった事だけ残念。

Usually you will only be disappointed if you have high expectation with the hotel before arrival, unfortunately, this is not the case. Everything is at the highest level: from car valet service to reception to the room itself plus privacy. You name it and it definitely makes every dime you have paid worth. It definitely deserves a perfect score at least for my stay :)

客室の広さ、備品、スタッフの対応、どれをとっても最高でした。次回は２泊以上出来るといいなと思います。お世話になりました。

Super luxury suit and more comfortable. I would say food and drinks provided on full board menus was exceptional. The hotel staffs are brilliant. Value to broke my bank ac:)

何度か利用していますが、期待を裏切りません。 リゾート系なのでチェックアウトの時間がもう少し 遅いとさらに使いやすくなると思います。 混雑を離れてゆっくりできる、素晴らしいお宿だと 思っています。

部屋の風呂は広く常に適温が保たれ眺望も良く、何時入っても気持ちの良いものでした。

高級感があり常にどこも清潔で素晴らしいホテル。従業員も全員、笑顔が素晴らしく、とても良い対応をしていただきました。一つな寂しかったのは、前回滞在したことは記録されてなかったことだけど、リピートしたくなるホテルです。1日では足りない。