Overall Ratings & Reviews The Rockefeller Hotel by NEWMARK

Amazing, Amazing, Amazing

Really nice and friendly staff and room were spacious.

The breakfast was terrible

Absolutely great value for money. Very clean. Great family hotel.

The property is very new and the bed is very comfy. Location wise is fine and accessible with taxi around the city. The only minus is that the room was not properly cleaned and there are broke glasses on the carpet.

Chris was really helpful

This was a great hotel experience. Everything from the front desk reception to the comfort of the bed was wonderful. I love the modern decor of the hotel. All of the hotel staff were friendly and helpful. The room was spacious and clean. There was no outside noise from the city. I would definitely stay here again. Everything was perfect, but I have only two complaints: 1) the hotel does not provide wash cloths or face towels in the rooms. They only provided bath towels and hand towels. I had to call and request the face towels, but housekeeping brought them immediately. 2) The bath towels were full of lint, which left dust all over the bathroom and lint all over my body. See pictures of the dust in the bathroom.

Great experience at the Rockerfella. The room was spacious and well maintained. The restaurant and breakfast excellent and one of the best equipped gyms I’ve seen at a hotel. Very good value for money. Need to be a bit careful walking around the area though.

Nice hotel and nice staff

Good hotel but as on the edge of city. No walking. Uber everywhere. Gym good, very friendly, helpful and v good breakfast. Trendy atmosphere, young and diverse.

Trendy hotel

The room was great, staff friendly and helpful.

Very nice and clean hotel. Staff is very friendly. It’s the only hotel I’ve stayed in the world that didn’t provide any wash cloth in the bathroom. Also, there was a tv in the room but I was unable to watch regular live tv. When I asked the front desk, they said that you can only watch Hulu, YouTube and Netflix. Except for those two issues , it was a very nice stay.

The staff are excellent! And the hotel itself is quite nice. It worked out with our stay, we just made sure we took uber from the hotel which is very convenient when we want to go places…But the area where the hotel is located is not safe to walk around especially at night. I will still recommend the hotel because of the staff’s excellent service. Especially for cruisers since it’s near the cruise ports.

It was really busy due to the new year. But the service and cleanliness was very good

The hotel was good, matching a 4 stars hotel standard

Great stay

The windows in the rooms from outside need to be cleaned.

We arranged to arrive 1 day early before our organized group tour of S Africa. The hotel on request arranged for private car to pick us up at airport after our international flight. When we checked in early, we learned the hotel was completely full. They had upgraded our room for the night to the top floor’s priority suite. We waited for a few hours in the roof bar and pool area while our suite was prepared for us. When the front desk heard that we were celebrating our 50th anniversary we were surprised to find a lovely cake and delightful card from the staff when we arrived in our suite. Truly exceptional service. Next day we joined our escorted tour and moved to the standard hotel room for the next 5 days which was clean, well appointed with everything perfect. We found all the staff-housekeeping, restaurant, and concierge to be professional and polite. The only downside to staying in the downtown area is safety outside of the hotel. We were warned by the concierge to never walk around alone and we heeded that advice, taking a cab to the beautiful waterfront a few minutes away. The African people we met there are caring, friendly and joyful. So happy we took this trip!

Helpful staff, nice rooms, excellent breakfast, good vibe