Overall Ratings & Reviews The Glenburn Hotel

Nice hotel and good value for money

Friendly staff. Room was very clean. Food in the restaurant was very tasty but you do need to book ahead

Having lived in Rothesay for a few years in the sixties I was familiar with the Glenburn but never stayed there. It is indeed a grand building with great sea views but showing its age in a few areas. It was built in the early 1800s so that's not surprising. Parking can be a bit restrictive as the property was constructed in the days of horse and carriage. Staff were courteous and the lounge area with the bar is very comfortable and spacious. I will definitely stay there again. Very reasonable rates as well.

Beautiful views

Large old style hotel with faded glamour which new owners are setting about restoring and improving. Nice restaurant with good food, large bar area in need of rethinking of the seating and with views over the bay. Had a sea view room which was lovely. Heating on full blast in a warm June weekend but large old single glazed windows merited the heating! Nice and relaxing 2 night stay, sufficient time to see island’s highlights and hotel a 10 minute walk to town centre.

Thank you for a nice stay.

Reception found us a garage willing to repair our car in a few hours despite it being late afternoon.

Nice weekend stay.

The bed was very uncomfortable. The sea view double room only had one chair and only one bedside cabinet. It is quite bizarre that one person doesn't have a place to put their phone, glasses or glass of water. The room was big enough for one. The shower was over the bath and the bath had a very high side, which made it very difficult to get in and out of. There was a good selection for breakfast. However, we were told breakfast times were 8:00 - 10:00, which was only true for the weekend and we were late for breakfast on Monday. Thankfully there was food left over otherwise we'd have gone hungry.

The hotel staff were very friendly and helpful, and the food and drink in the bar area were good. The common areas were very roomy and comfortable to hang out in. And no concern with cleanliness. That said, a few things took away from comfort and quality: the WiFi signal was poor, especially in the room; the shower valve was difficult to use; and the shower water temperature was very inconsistent. The interior halls and room areas and fixtures could all use some refurbishment.

Lovely grand hotel very friendly highly recommended

Once again a hotel in Scotland that has NO fridge in the room. Come on. Get in the 21st century. Parking was generally atrocious. Tour bus parking in wrong place. Not enough spaces for cars. A few excellent staff members.

An enjoyable stay in a spacious hotel.

nice place

Although we were only there for one night, I fell in love immediately. Beautiful hotel with beautiful views. Staff were very friendly and the atmosphere was great. Hotel was very quiet and cosy. The beds were really comfortable and we had an amazing stay! Would definitely be back!

It’s an impressive property but it’s need of updating and repairs. It seems that some updating has been done but it’s still a work in progress. I have mixed feelings about the staff at reception. I dealt with a gentleman at check in and he was very friendly, helpful and clearly understands good customer service. I can’t say the same about his female colleague. She clearly does not like her job and does not understand good customer service. I went to enquire about extending my stay by another night and she cut me off without letting me finish my sentence. I found her to be quite ignorant. It was almost like she was on a power trip. I declined the opportunity to stay an extra night and booked a room in another hotel.

Paid extra for a room with a sea view only for the view to be blocked by scaffolding which is ridiculous. Room could have been cleaner, particularly the floor could be doing with a hoover and a scrub.

Hotel big view from the hotel Lovely didn’t like Rothesay very run down but nice to new restaurants opening up

All was good

Lovely hotel, friendly staff but hotel tied in need of a little tlc