Nice hotel in general. Just wish someone had put a review on here and mentioned it's not really suitable for families. I had made a booking late last year. Requested connecting rooms as we went as a family. On arrival i was told it wasn't possible, as its subject to availability as mentioned at the time of booking. However considering the fact that the booking was done many months beforehand Hyde should have made sure this was sorted. I confirmed this by email several times before our check in, and then i was told to show proof of this. Anyway for nearly a week out of our 10 night stay the family was placed on different floors, unyil i left a review then suddenly a room became availabe on the same floor whoch was the best they could offer. Prayer mats were Requested before arroval months ago, again after requesting this everyday we didn't get these until our toom was changed.
Overall some of the staff is nice. But it shouldnt have taken me to put a review online for them to actually do something about my family being split. I definitely would not recommend going here with the family especially with younger children. Alot of other business we saw going on which i would nt have wanted to be around with my kids for sure. No wonder there are no rooms availabe they are mostly occupied for other reasons.