9.1
Exceptional
From 26 reviews
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Cleanliness

9.3

Room Comfort

9.1

Meal

8.1

Location

9.3

Service and Facilites

9.0

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Traveler Reviews Rasamala & Cendana at Menteng Manage by The Ascott Limited

Number of reviews per page
20
40
Customer reviews
Agus A. Z.
icon-Staycation
Staycation
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6.7
/10
Reviewed 18 week(s) ago
less comfortable because dogs barking can be heard in the hallway outside the room and the smell of cigarette smoke
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Accommodation's Reply
10 Mar 2025
Dear Mr. Agus A.Z Warmest regards from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback about our property. We really appreciate hearing your review, we do apologize for the inconvenience during your stay, in the future we will ensure it can be minimized. On behalf of the team, we look forward to welcoming you back to RCM! Sincerely, Guest Service Supervisor
angvi a. j.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Great, I subscribe here every New Year with my family and friends
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2 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear Mr. Angvi A.J Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The Best Apartment, Best service, clean, comfortable
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Accommodation's Reply
22 Jan 2025
Dear Mr. Otniel Benedict Dethan, Evan Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
Marwin
icon-Leisure
Leisure
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8.4
/10
Reviewed 24 week(s) ago
Rooms are big. Located in central Jakarta. Breakfast need improvement.
1 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear Mr. Marwin M. Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 26 week(s) ago
The second day we stayed, the sink leaked, the AC also leaked. At 7 pm there was still time for a technician to come to help check and fix it, but the leak happened again at 9.40 pm. I called the receptionist again but they didn't have any more information until I had to call the receptionist again, and the receptionist said that after 10 pm there were no technicians or cleaning services on standby to help us. The living room floor was full of water and we put a pan under the AC to catch the leak. There should be technicians and cleaning services on standby to anticipate if there is an emergency in the room.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear Ms. Natalia Tanuwinata, Denita Warmest regards from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. We apologize for the inconvenience during your stay at our property, and we inform you that our engineering staff starts from 7am to 10pm. We are very concerned about the poor experience you had during your stay and we will take action to find out and improve our service. On behalf of the team, we apologize for the inconvenience. We look forward to welcoming you back to RCM! Sincerely, Guest Service Supervisor
Sandy N.
icon-Leisure
Leisure
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10.0
/10
Reviewed 50 week(s) ago
The apartment is clean, spacious and comfortable, the cleaning team's service is really good.
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1 people find it helpful
Rabieah B.
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8.5
/10
Reviewed 72 week(s) ago
The best apartment hotel, the facilities are great, the rooms are clean and comfy and spacious, and security is great. Really2 love this place.
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Accommodation's Reply
07 Feb 2024
Dear Mr/s. Rabieah Lukman Bahanan Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
S Marhaban
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
Huge apartment, great service, and perfect location. My son and I had a great experience here. Really pleasant stay. Please keep it tranquil and exclusive.
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Accommodation's Reply
07 Feb 2024
Dear Mr/s. Shadia Marhaban Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
M Tagor E. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 76 week(s) ago
This Rasamala & Cendana at Menteng was a very cozy place and homey apartment to stay with family. I booked 2 Apartment Units on 23-25 Dec 2023 at 9th level, very nice and clean bed rooms, living rooms and of course a complete kitchen set facilities. Lovely 2023 Christmas Family Gathering we've got here. We have been served with friendly Alfons, Wira, Indah at Front Desk, also Agus Security officers. Swimming pool is okay, and a hot whirlpool is also available. A little suggestion for breakfast menus, better served in hot conditions to make it more tasty. Be here for the next occasion. Warm regards.
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1 people find it helpful
Accommodation's Reply
07 Feb 2024
Dear Mr. Tagor Edison Sidjabat, Martua Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
angvi a. j.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 76 week(s) ago
Mantap hotel luas bisa buat dugem wkakakka tapi alarm smoke detectornya error bunyi-bunyi mulu subuh digedor-gedor teknisi buat ngecek bolak balik 2x ganggu orang tidur aja hahaha selebihnya sih oke. View nya mantap.
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Accommodation's Reply
27 Jan 2024
Dear Mr. Angvi Adeputra Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Dwi Herlambang Residence Manager
M Tagor E. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 77 week(s) ago
It was a very joyful of Christmas Celebration with Family Gathering @ Rasamala & Cendana Menteng Apartment, 23-25Dec 2023 with 2 Units for 10 peoples. Friendly staffs, clean & lovely cozy rooms, nice view at 9th level, quick response communications using WA, worth the facilities, and the most worthy price compared with other Apartments or Hotels. Really. Thank you Alfons-Wira-Indah (Guest Relation), Agus Security & friends for all of your kind services. A little bit upscale effort for breakfast meal menu, please to be served with warm condition. Anyway thank you so much. Be here for next occasion.
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+2
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Accommodation's Reply
27 Jan 2024
Dear Mr. M Tagor E B Sidjabat Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Dwi Herlambang Residence Manager
Anggraini S. A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 78 week(s) ago
Room okay, very big. Strategic location close to Cikini Station. The main room AC initially didn't work but then the technician quickly repaired it. The front office is friendly even though it's not always on standby, I just saw that some of the staff, especially the unit next door, were less friendly, looking down on non-residential guests. The breakfast menu is limited, the vegetable menu is not fresh enough. Please do better in the future.
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Accommodation's Reply
09 Jan 2024
Dear Mrs., Anggraini Sari Astuti Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor
Lovianty B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 112 week(s) ago
The room is very spacious and clean, the kids really love the swimming pool and the breakfast is delicious.
2 people find it helpful
Accommodation's Reply
04 May 2023
Dear Mrs. Lovianty Burkens Warmest Greetings from Rasamala & Cendana at Menteng (RCM) by The Ascott Limited. Thank you for taking the time to provide feedback on our property. We truly appreciate your generous review and are glad to hear that you had a pleasant stay with us. On behalf of the team, we are looking forward to welcoming you back to RCM! Sincerely yours, Guest Service Supervisor Alfonsus Lilipaly
Paramita U.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 154 week(s) ago
Pesen apartemen untuk acara keluarga yang 3 kamar ternyata super luas dan lega kamar dan ruang tamu-nya plus ada balkon, dengan best view juga. Dapur besar dan super bersih. Fasilitas lengkap, kolam renang plus ada jacuzzi pula, gym dan playground anak. Tempat homey banget jadi pengen extend. Staff ramah dan helpful banget big thanks untuk Mas Frans yang udah bantu dari awal survey sampai menginap dan juga Mbak Adinda kalian berdua very kinds. Next pasti nginep di sini lagi.
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+4
3 people find it helpful
Accommodation's Reply
18 Jul 2022
Dear Mrs. Paramita, Warmest Greetings from Rasamala & Cendana Menteng by Ascott Thank you for taking the time to stay and provide a review of our hotel. And thank you for the fantastic review, we are glad to hear that you were happy during your stay with us. We can't wait to welcome you back! Your sincerely, Guest Service residence
maimun i.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 154 week(s) ago
Satisfactory service, the staff is very quick to respond to customer complaints, thank you to Mr. Frans for the fast and friendly service., the place is clean, and spacious, suitable for families who want to vacation, the facilities in the apartment are complete.
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3 people find it helpful
Accommodation's Reply
08 Jul 2022
Dear Ms. Maimun, Thank you very much for taking the time to share a memorable experience during you stay at Rasamala & Cendana at Menteng. We are very happy to receive your review. We look forward to welcoming you back. always helathy. Your sincerely, Guest Service residence
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