9.4
Exceptional
From 15 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.4

Meal

9.2

Location

9.6

Service and Facilites

9.4

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Traveler Reviews Cosmy Benson Apartment at Supermal Pakuwon

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Customer reviews
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Achmad U.
icon-Staycation
Staycation
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9.7
/10
Reviewed 7 week(s) ago
I really like the interior, it's very aesthetic, clean, very complete, I don't regret it at all, I'm really satisfied 🤍
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Teguh W.
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Staycation
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8.4
/10
Reviewed 14 week(s) ago
quite good, just the pillows and bed sheets need more attention because they smell like they were used by previous guests. and the AC needs to be serviced so it's cooler
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Accommodation's Reply
16 Apr 2025
Thank you for the advice given, Sir. For bed sheets and others, we always change them even if the guest only stays for 1 night. Because that is our cleanliness standard. We will investigate Mr. Teguh's complaint to ensure that it does not happen again. For AC, there is a routine service schedule. I will also check the schedule. Thank you for your time and advice given to us. Regards, Cosmy Apartment.
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Kusumawati
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9.7
/10
Reviewed 70 week(s) ago
Kamar bersih, nyaman, terhubung langsung dengan mall, fasilitas lengkap, ada setrika, panci, piring, mangkok. Bener-bener cuma bawa baju sama plastik kresek buat buang sampah. Pelayanan baik, ramah, dianter dari parkiran plus dibantu bawa barang. Top deh pokoknya. Fix kalo ke surabaya lagi bakal nginep di sini.
5 people find it helpful
Accommodation's Reply
01 Apr 2024
Thank you for the review :), waiting for your next booking at Cosmy Apartment.
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P***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
Tempatnya sangat nyaman dan bagus. Pemilik ramah, di arahin sampai bisa ketemu jadi ga bingung.
2 people find it helpful
Accommodation's Reply
01 Apr 2024
Thank you for the review :) next time I'll stay at Cosmy Apartment again, if I go to Surabaya.
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Dian A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 81 week(s) ago
Tempat yang homey, bersih, nyaman, AC normal air panas normal, teh kopi indomie lengkap gula dan air 2 galon disediakan. Pemilik dan pengelola sangat helpful, diarahkan dengan sangat jelas sampai ditempat, karena baru pertama menginap jadi agak bingung, tapi ternyata dibantu dengan sangat sabar oleh pengelola, dan lobbynya langsung di mall, aksesnya sangat nyaman sekali. Gak sabar untuk next ke Pakuwon bermalam di sini lagi.
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2 people find it helpful
aldo f.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 85 week(s) ago
My first experience of staying here, at first I was quite hesitant because it is privately managed (in the past, I had an owner who was less than friendly). However, looking at other reviews, this is considered very good! Starting from the first time being guided until you can enter the room, complete facilities in the room (there is also internet for those who need it) and of course there is no need to be confused about parking the car because a special parking card for apartment users has also been provided (for parking cards, I have never tried it because at that time don't bring a car). Of course, there's no need to ask for mall access, the apartment lobby is already inside Pakuwon Mall. So far, for those who want to stay in West Surabaya, this is one of the most strategic places with valueable prices. Very satisfied 🙂.
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1 people find it helpful
Accommodation's Reply
06 Dec 2023
Very happy to hear that Bro Aldo was very satisfied staying at the Cosmy Benson Apartment. Thank you for taking the time to provide an extraordinary review and making us even more enthusiastic about serving our guests. Waiting for the next arrival. Thank You.
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Ratih T. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
First time staying in an apartment in Surabaya instead of a hotel, and chose the Cosmy Benson Apartment because it was close to Graha Unesa, coincidentally I wanted to attend a master's graduation and this place was so homey, that my mother, who usually couldn't sleep in a new place, immediately fell asleep here. . The four of us came, consisting of 3 adults and 1 child, sufficient beds, suitable for families, especially as there is fast WiFi plus a mini kitchen complete with stove, noodles, coffee, tea, sugar, cooking utensils and cutlery. The bathroom is really good, warm water, towels, hairdryer and so on are available. There is also a TV with pampering Netflix, YouTube, Disney+. For entry access and other things, you will be informed by WA by a friendly and kind guide, you will immediately understand the steps to get to the room. Thank you Cosmy 🫶
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2 people find it helpful
Andy C.
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9.7
/10
Reviewed 112 week(s) ago
Nice apartment, the host very friendly and helpful.
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Rio P. T. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 113 week(s) ago
Tempat yang luar biasa dengan view bagus dan kamar yang sangat bersih tersedia Indomie, kopi dan teh jadi bisa masak puas.
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Ardhina F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 116 week(s) ago
The room is clean, the facilities are complete and everything works well. Connection with Pakuwon Mall. Favorite swimming pool for children. It's really suitable for a destination to stay if you go to Surabaya.
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2 people find it helpful
Michael Anderson
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10.0
/10
Reviewed 118 week(s) ago
The place is nice, comfortable, internet access is smooth. Very suitable for rest.
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Accommodation's Reply
25 Apr 2023
Thank you for the great review. Next time, stay at Cosmy Apartment again. :)
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Arthur a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 121 week(s) ago
Friendly owner. Clean place. Strategic location. Definitely will stay here again.
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1 people find it helpful
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Rudi D.
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8.5
/10
Reviewed 149 week(s) ago
Clean rooms. Nice room. Netflix exists. Noodles are there. Anyway worth it. Affordable prices near the mall.
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4 people find it helpful
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