The staff was amazing! They were so attentive and kind. The room was beautiful! I loved the comfortable beds and the vibrant yellow tiles in the shower ❤️‍🔥 Gracias for a wonderful stay! We will be back!

The room is not in good condition.

Everything went well. Great staff, friendly and helpful. Always asked how everything was and if we needed anything.

The hotel is really cute and clean and the staff are super friendly and helpful! Had to book last minute because the hotel I originally booked was terrible they were there to check me in at 8pm less than an hour after I booked and it was an incredibly easy check in. They have a hotel dog that is incredibly sweet and loves attention but will leave you alone if you don’t.

Lovely rustic place. Beds are comfortable and rue beach is lovely. I noticed it was o e of few places that cleaned up their beach section daily. If you're only lookong for a place to sleep this is a good option, but if what to vacation and veg at the hotel, go somewhere else. I would not recommend this place for everyone. I loved it, but the hydro and water is shotty. One morning there was no water, we had to abide by "if its yellow let it mellow, if its brown flush it down", there was no hot water the first night but no issues the other nights. This is the quiet section of the hotel zone and no restaurant at the hotel. But some good food near by. Do be aware there is no fresh water at the hotel. If fact all fresh water must be trucked into the hotel zone. 1l of chlorinated water is provided daily with no meams to keep it cold.

No hot water in shower. Found 2 roaches. Woke up one morning with no light , no water, no electricity

Good option in the hotel zone

One of the most terrible place ever seen. dirty,inconvenience, horrible customer Service. Not recommended at all!!!

Water does not stay hot consistently and the shower didn't drain well. Besides that, no issues.

The most beautiful location period Staff were friendly and helpful

This hotel has salty water in the bathroom and shower. Made it very uncomfortable to shower and brush teeth. Rooms are super small. Staff is nice and helpful. Beach is small but cozy. Our room was facing the main road and we could hear everything. There is pharmacy right across from this hotel. For the price they charge per night, they should have fresh water in the bathroom. They do have convenient parking and few places to eat very close by.

I paid a Room with ac and i sure would think it has water , and has neither

Llegamos a una habitacion y al regresar de cenar nos dijeron que siempre esa no era y nos tuvimos que mover, no era una buena fecha pero el agua olía feo, la luz se iba a cada rato.

Celebrated our baby moon at Sivana. Staff were very kind and sweet and we enjoyed seeing the dog & cats daily. This hotel is more rustic than others nearby. Water turned off one day for a few hours, AC is low and available only at night, and our room frequently got bugs. However, we are in the jungle and we appreciated how quiet and peaceful it was. We also love when breakfast is included.

Hidden Oasis:) Awesome staff, quiet , priced right

Felt like at home very friendly and caring staff

Rooms smell like mold !! Staff is rude ! And they will not refund u no matter what! Owner is aggressive and unprofessional ! Not recommened ! Better to camp on the beach

Camila was such helpful person very attentive she was amazing .

Nice hotel close to famous “Matcha Mama” and “Follow the Dream” sign…breakfast was include which is a huge help to your pocket considering how expensive is Tulum. Special thank you to Camila at the front desk, she was always helpful and gave us great tips and recommendations as this was our first time in Tulum

Positives: We loved the grounds. There were palm and banana trees, hibiscus, bougainvillea and other tropical foliage that attracted birds. Our thatched roof room was fantastic. King-sized bed was very comfortable. The balcony was a fabulous place to relax. Negatives: the water was untreated, salt water, with intermittent hot water. You need to brush your teeth with bottled water. The saltiness makes getting a hair brush through your hair a challenge. Finally, the A/C unit from the neighbouring building blew hot air in through our bathroom screen window.