Overall Ratings & Reviews masroom Hotel Kuala Lumpur

Our stay at masroom was amazing. It was clean, comfortable. It was simply the best!

This hotel is worthed for stayed in Kuala Lumpur more than 3days,

Not recommended for tourists, there is no reception if there is a problem, it is difficult to ask, everything is digital, deposit returns take too long, the room aura is scary,

the system is very bad, I made a reservation for July 7-9, but I could not check in on the 7th due to late check in, but before that I contacted the hotel to inform them that I was late to check in, but could not be contacted and the hotel didn't contact me before closing the door, after arriving at the hotel, I called the hotel again and there was no answer. due to not being able to check in, I had to sleep in the car one night after a day of driving. I have requested a refund for the payment on the 7th, but the hotel refused to make a refund on the 7th.

I was allowed to self check in early at 1pm. All instructions were given in WhatsApp. Room condition is okay. Basic stuffs like toiletries, hair dryer and towels provided. Refundable deposit RM100.00. Water dispenser is available on the floor I stayed (Level 3). Lastly, I was allowed to self check out late at 1pm due to my bus delay. Overall, it was a good stay and I strongly recommend this place. Thank you Farhana for guiding me all the way as a hotel host via WhatsApp.

Room for improvement: - check in: it is supposed to have someone at 9am in the hotel to do the check in but no one answered the phone before 10am. - the room was available before 3pm, but they asked MYR25 to do an early check in. - the window in the room 304 does not close properly, I called the staff to escalate my concern. I can hear the phone ringing behind the door but my call was declined. So I needed to call the manager who was not on site to reach the staff who was behind the door room 101. - Staff no pleasant: no smile. - all rooms are oriented to the main road, noisy. - no answering to the phone calls. I can hear the phone ringing behind the door. -could not get in the room as the door was locked by the staff after being cleaned. - in room 303, limited power of water. No hot water in the evening. Good thing: - room clean. - big room. - good wifi. - good to have restaurants open 24/24h near by. - change the room as not able to fix the window in room 304. - good location in the North of the city center: 10 min walk to reach the tube, 30 min of the heart the city.- refund of myr 100 the same day after check out.

Clean and tidy well done no smoking smell clean toilet cold air con.

Kamarnya bersih, nyaman dan sangat tenang bagi kalian yang suka tempat yang tenang. Petugasnya sangat baik dan ramah.