Overall Ratings & Reviews Hyatt Vacation Club At Highlands Inn (101781786)

It's a nice property, nice views. I wasn't a fan of the people around us and how noisy they were. It felt like we were staying in a parking lot.

Excellent view

Gorgeous views, the hot tub was really nice, the grounds were beautiful and the food at the bar was really nice. Check-in took 2 hours, no wifi in the room, no one came to solve it after three calls. They gave another guest our room and they walked in and our keys were no longer working, took 30 mins to solve. Terrible customer service. They have this vacation club (think new form of Time Share) and if you aren't a part of that then they just don't care about you, despite it being $760 per night!

Very nice

We were married at Highlands Inn 60 years ago, thus the reason for this return. It was a most gracious and gratifying reunion. We left as excited and as happy as we did after our wedding in the chapel and reception in the room now known as Sunset Lounge. Accommodations were superb, eclipsed only by the hospitality of positively everyone with whom we dealt. Wish we had planned to stay longer.

Excellent in every way.

Great staff, beautiful views

Excellent

Great location. Ocean view.

Our check-in process was smooth and quick. The front desk personnel, Kyle, was friendly and professional. He treated us like a VIP. We booked an ocean-view room, so the suite is far from the main building. The parking is easy, and there are a lot of open spots around our suite. All the staffs in the property are nice. Everyone said Hi to us and smile on their face. We were a bit disappointed after opening the door. The inside is dated, but the room is spotless. The view is spectacular. The ocean view from the balcony and the bedroom window offset the disappointment. Overall, our stay was excellent and unforgettable. We already planned to rebook in the same property.

Location was amazing, no issues at all.

This place gets a solid 4 stars. Beautiful view, spacious room, comfy bed, awesome jet tub, and i appreciate the glass of wine at check in and how they already had the fireplace set up for us. Also, you cant beat the view from the hotel restaurant Outside of that, theres room for improvement. Late check out - never stayed at a place where check out is 10am. i was here for the Spartan races and needed an additional hour to check out and was told to ask morning of. Check-in isnt until 4pm. They could have spared the hour. No onsite store - for little things like snacks, toothpaste, water, etc Terrible noise insulation - there must have been a water buffalo in the room above me. They were heavy footed and it was as if they dug their heels in on every single step. Woke me up and kept me up both nights Restaurant staff - at least 6 people ignored us and another party for a solid 15 minutes waiting to check in Parking pass - this should be handed to the customer at check in and we shouldnt be made to talk to time share staff for the pass. I sat in traffic for close to 3 hours and juat wanted to go to my room and rest

Room is spacious and modern View is incredible

Beautiful views

I like everything

This property has a fantastic ocean view and staff is awesome!

Great stay and service don’t get me wrong. But they false advertise. If you book an ocean view room, you won’t actually see the ocean full view. Even though the pictures indicate that you do. Other than that, it was great!

The room was clean and bed was comfortable. We had a decent view of the ocean but had to rearrange the furniture to actually see it from the living room. Disappointed that we had to pay an extra resort fee. Why don’t they just call it a parking fee? The parking lot is the only part of the resort we used beside the room.

Great place

The property was beautiful, the views amazing. Love the room it has a full kitchen and very spacious. Wish the spa facilities included and manicurist. Also wish there was room service available. Other the. That the hotel is lovely the views amazing and enjoyed out stay very much.