Going to the restaurant on the day I arrived after a 14 hour flight I ordered a coffee as I couldn't check-in, the rude lady brought me a coffee half full so I said can I av a full one she brought me the same one back half full. An it was about 6 pound. Also I was put on the 13 floor an the roof top bar is so noisy at night, jus a few floors up . would not stay here again. I also rang down an and asked for more milk for the room ,they only provide creamer!! Who has creamer with tea. !! I was told there is a billable charge for milk..The customer service is zero an needs looking into. Defo will not be back.