9.0
Exceptional
From 434 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

8.9

People often mention about MaxOneHotels.com @Jayapura
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Bedroom (59)
Distance to City Center (58)
Staff Friendliness (57)
Ambiance (57)
Room Space (52)
Bathroom (51)
Accessibility (50)
Hotel Area (46)
Surroundings (40)
Taste (40)
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Traveler Reviews MaxOneHotels.com @Jayapura

Number of reviews per page
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40
Customer reviews
Laurentius D. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
First experience staying at Maxone. The best indeed and can be a reference if there are relations visiting Jayapura.
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Accommodation's Reply
13 Jun 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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M***x
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, cleanliness, and delicious food.
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Accommodation's Reply
13 Jun 2025
Thank you very much for your positive review! We look forward to welcoming you back to our hotel on your next visit.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
on the first day of check in, the room smelled very bad of urine, the floor was sandy, the sheets were dirty, there were no towels or mats, and the check in time was postponed until we had to wait quite a long time, but the service was good and friendly, so after being informed, they immediately followed up, so on the second day the room was very clean 😊👍🏽🙏🏽
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Accommodation's Reply
04 Jun 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Guest comfort is our top priority, and we greatly appreciate any feedback that can help us improve our service. Our team always strives to ensure a conducive atmosphere for all guests, but we also understand that there are situations that may be beyond our control. Should something like this happen again in the future, please do not hesitate to contact our reception so that we can immediately follow up and take necessary actions. We look forward to welcoming you back and providing a more comfortable and enjoyable stay. Thank you for your trust in us!"
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the place is clean and comfortable to stay here and the price is affordable
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Accommodation's Reply
19 May 2025
Thank you very much for your positive review! Looking forward to seeing you again.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very comfortable to relax and hang out on the hotel
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1 people find it helpful
Accommodation's Reply
20 May 2025
Thank you very much for your positive review!, We look forward to serving you again in the future.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
quite beautiful for the view from the top of the hotel
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Accommodation's Reply
08 Jun 2025
Thank you very much for your positive review! We look forward to welcoming you back to our hotel in the future.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The view from the top of the hotel is quite refreshing.
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Accommodation's Reply
08 Jun 2025
Thank you very much for your positive review! We look forward to welcoming you back to our hotel on your next visit.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
cleanliness is quite good..service is also quite good
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Accommodation's Reply
13 Jun 2025
Thank you very much for your positive review!, We look forward to serving you again in the future.
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S***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
the location is in the strategic city center.. the cleanliness of the room is quite good
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Accommodation's Reply
20 May 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We look forward to serving you again in the future. Thank you again for your review.
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Bernadeta R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
friendly hotel staff, clean and comfortable rooms
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Accommodation's Reply
19 May 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Thank you to the receptionist, sorry for checking in 1 hour early because I was really sleepy. I ordered a double bed room, but there was a twin bed available, so they put the beds together for me. It's the best 🙏
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Accommodation's Reply
15 May 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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C***n
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Overall good, please improve the cleanliness of the room and bathroom 🙏🙏🙏
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Accommodation's Reply
29 Apr 2025
"Thank you for your positive review of our hotel overall. We greatly appreciate your appreciation of our services and facilities. However, we also sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room. This does not reflect the high standards we always strive for for our guests. We will immediately follow up your feedback with the housekeeping team to prevent similar incidents from happening again in the future. We are committed to providing a better stay experience on your next visit. Thank you for your valuable feedback, and we look forward to welcoming you back to MaxOne Jayapura!"
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I***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
one of the hotels in the center of Jayapura city which has very close access to the city center
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is close to the city center, the hotel is very comfortable, the laundry is also okay, the hotel crew is also friendly.
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Accommodation's Reply
20 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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G***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly in providing service, the rooms are clean and the hotel environment is clean, access to the city center is very close, the food is delicious, the area around the hotel is safe
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Accommodation's Reply
20 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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alfiant d.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
We were left unattended for 4 hours because our booking was not confirmed by the hotel. No solution was given other than being told to wait outside the hotel until there was confirmation from the app.
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Accommodation's Reply
15 Apr 2025
Thank you for your time and review. We apologize for the inconvenience you experienced regarding the delay in booking your room through Traveloka. We understand how important convenience and speed are in the reservation process. Although the booking was made through a third party, we are committed to helping resolve this issue immediately. Our team has contacted Traveloka to ensure that this process can be completed as quickly as possible. In the future, if you have any questions or problems, you can always contact our receptionist directly so that we can help provide the best solution. Thank you for your understanding and patience. We look forward to serving you better on your next visit."
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N***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
While breaking the fast while ordering a room, the first time was fun and enjoyable. The room is comparable to the price and what you get. The staff service is not bad, our stuff is still well served when we arrived and left. Thank you Maxone 😇
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Accommodation's Reply
15 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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I***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Overall, it's top and comfortable, as long as it's still in Jayapura, the mainstay Maxone Hotel. Thanks.
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Accommodation's Reply
15 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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G***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly in the check-in and check-out process, the hotel environment is comfortable, the bedroom and bathroom are clean, access to shopping centers is close, the food is delicious, the restaurant is clean and comfortable.
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Accommodation's Reply
08 Apr 2025
Thank you very much for your positive review! We are very happy to hear that you are satisfied with our service. We are very happy that we could meet your expectations. You are a very valuable customer to us. We also want to let you know that we have just launched a new promotion that you might like. Don't hesitate to try it! We look forward to serving you again in the future. Thank you again for your review.
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V***1
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
Check-in process at night time is slow and staff is not friendly, especially male staff. No greeting!
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Accommodation's Reply
06 Apr 2025
“Thank you for your review. We appreciate your feedback and are always looking to improve our services. We apologize for any inconvenience this may have caused you. We understand how frustrating this situation can be. We will look into this issue immediately and ensure that it does not happen again in the future.
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Number of reviews per page
20
40