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JC Hotel Jember

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Overall Ratings & Reviews JC Hotel Jember

Traveloka (1,377)

Other sources (4)

7.9

Pleasant

From 1,377 reviews

Provided by travelers on

Cleanliness

7.9

Room Comfort

7.9

Meal

7.9

Location

8.0

Service and Facilites

8.0

People often mention about JC Hotel Jember

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Bathroom (7)

Accessibility (6)

Ambiance (6)

Bedroom (6)

Hotel Area (6)

Distance to City Center (5)

Surroundings (5)

Room Space (5)

Family Friendly (4)

Activity Option (4)

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Traveler Reviews JC Hotel Jember

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Customer reviews

S***o

Business

7.9

/10

Reviewed 5 week(s) ago

It turned out the hotel was an old building, and the photos/images on the app didn't match the actual location. There were numerous leaks, both in the hallways and in the rooms.

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A***i

Staycation

10.0

/10

Reviewed 15 week(s) ago

The staff is friendly and the service is good

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1 people find it helpful

A***a

8.5

/10

Reviewed 34 week(s) ago

Quite comfortable for that price

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D***n

5.7

/10

Reviewed 41 week(s) ago

broken toilet, broken bathroom door, lots of sawang next to the bed

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Accommodation's Reply

03 Aug 2025

Thank you for your review. We apologize for the inconvenience you experienced with the room, including the broken toilet, broken bathroom door, and the cleanliness around the bed. Your feedback is very valuable to us and we will follow up immediately to improve the experience for future guests. We hope to welcome you back with even better service in the future.

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C***n

10.0

/10

Reviewed 42 week(s) ago

The place is nice and clean, the service is very good.

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D***i

Staycation

8.5

/10

Reviewed 45 week(s) ago

Clean room, spacious Junior suite with sofa, all facilities function normally (AC, TV, Hot Water), comfortable, recommended..

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1 people find it helpful

Accommodation's Reply

03 Aug 2025

Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay in the Junior Suite and were satisfied with the amenities. Guest satisfaction is our top priority, and reviews like this are incredibly motivating for our team. We look forward to welcoming you back soon!

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teguh a. s.

Leisure

8.5

/10

Reviewed 65 week(s) ago

The hotel is quite comfortable, the service is also good and polite

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1 people find it helpful

Accommodation's Reply

03 Aug 2025

Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay in our room and were satisfied with the amenities. Guest satisfaction is our top priority, and reviews like this are incredibly motivating for our team. We look forward to welcoming you back soon!

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M***M

6.8

/10

Reviewed 76 week(s) ago

The picture shown in the deluxe option does not match the original, when checking in the room shown was a cramped room.

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3 people find it helpful

Accommodation's Reply

03 Aug 2025

Thank you for your review and feedback. We apologize if the room you received did not meet your expectations. Please note that our Deluxe room does come in two variants: one with more space, and the other, which is more compact but comes with the added benefit of a window. We will endeavor to clarify this information on our booking platform to avoid any future misunderstandings. We hope to have the opportunity to serve you again with a more satisfying experience.

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Y***l

6.6

/10

Reviewed 77 week(s) ago

The rooms are not tidy and many facilities are broken. Almost every room.

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1 people find it helpful

Accommodation's Reply

03 Aug 2025

Thank you for your review. We apologize for any inconvenience you experienced regarding the cleanliness of your room and the condition of our facilities. Your feedback is taken seriously, and our team will immediately evaluate and improve each room. We continuously strive to improve the quality of our service to ensure a more comfortable stay. Thank you for helping us improve.

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H***I

8.2

/10

Reviewed 91 week(s) ago

2X to JC but why is the AC not working? Please check again. That's all.

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Accommodation's Reply

03 Aug 2025

Thank you for staying at JC again and for your feedback. We apologize for the inconvenience related to the air conditioning. Our technical team will conduct an inspection immediately to ensure a similar incident does not occur again. Your feedback is very important to us as we continue to improve our service. We look forward to welcoming you back for an even more comfortable experience.

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A***a

Transit

8.5

/10

Reviewed 99 week(s) ago

The downside is that the door is difficult to close from area number 104, hopefully it will be fixed soon. The AC is not cold enough. Everything else is great.

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W***i

Staycation

8.8

/10

Reviewed 100 week(s) ago

If you go to Jember, definitely stay here, recommend it, get free snacks too.

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1 people find it helpful

B***s

Staycation

6.0

/10

Reviewed 104 week(s) ago

Broken shower, dirty water, smelly and dirty lobby.

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Hadi

Transit

9.7

/10

Reviewed 105 week(s) ago

Highly recommended for those on a low budget.

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1 people find it helpful

d***a

Staycation

10.0

/10

Reviewed 108 week(s) ago

The double deluxe room was almost perfect, the only downside was that the wifi was no longer connected in the morning, even though check-in went smoothly until the evening 😁.

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1 people find it helpful

D***s

Staycation

8.3

/10

Reviewed 108 week(s) ago

1. Perlu ditingkatkan kebersihan di kamar mandi, ada kecoak sembunyi dicelah pintu. 2. Untuk pilihan Kamar keluarga terletak di lantai no. 3, sehingga cukup sulit mengakses dengan naik tangga dengan membawa anak-anak dan perlengakapan pribadi.

1 people find it helpful

Renaldi H.

10.0

/10

Reviewed 113 week(s) ago

The only problem is that the water heater is not hot.

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Carolin E. R.

8.5

/10

Reviewed 120 week(s) ago

Pelayanannya mantap, kamarnya nyaman, dingin, cocok untuk yang cari hotel bagus low budget 😘.

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Elok N.

8.8

/10

Reviewed 124 week(s) ago

Nginep 2 malam di sini, overall oke sih. Cuma yang bikin kurang nyaman karena petugasnya ngumpul di bawah semua sambil ngeliatin pas ada tamu yang mau check in. Untuk kamarnya bagus sih pesen yang deluxe dapet promo jadi 130an, lumayan besar dan dapet view cakep dari jendela. Kamar mandi ga sempet foto tapi shower nya kurang berfungsi dengan baik. Makanannya enak kemarin pesen bakmi goreng ayam suwir.