Overall Ratings & Reviews FIVE Zurich - Luxury City Resort

We love our stay at this hotel. Excellent customer service.

Great time with my family

It was a nice stay… everything was good

Generally it is good hotel very nice staff snd helpful clean and comfortable

The hotel rooms were extremely small, similar to those in an IBIS hotel. We were sent to rooms in a different building, which was located among residential buildings and had actually been a residential building converted into a hotel. On all booking platforms, only the main hotel building is advertised, and nowhere is it mentioned that you might end up staying in a separate building far from the hotel. It was definitely not worth the money we paid.

Amazing overall, luxury

Extremely overpriced and overrated. Thought we would be in the hotel among other guests. Instead at check in we were told we would be in their other building. We lugged five suitcases down what seemed like a never ending hallway. It took nearly twenty minutes to get to our room in the other building. The room was the size of a closet, so small we had to check our ski bags… there was barely any room to walk. Anytime we called room service for anything we were told why? Don’t you already have that? The restaurants they pride themselves on within the hotel are reservation only so the convenience of having everything on site doesn’t apply unless thoroughly planned ahead of time. When we checked out, we told their team about our dissatisfaction and were given a small espresso as consolation.

Not indicated that the standard rooms are in another building connected by long, steep tunnel…. Long walk in dark tunnel with steep inclines and multiple turns

Stayed here for 5 days with the family. Excellent hotel. But, you’ll enjoy all the amenities a lot more if you come here as a couple.

Wonderful stay.. Reaching out to the Hotel if walking or using public transport can be challenging in the winter conditions

Wonderful staff and best place to overnight in Zurich not far from airport or city

Large beautiful Hotel. The room was amazing and very well decorated. The staff was exceptional and very accommodating. The location was beautiful but far away from city center and required transportation to arrive at numerous local sights.

First of all, let me say that Five Zürich is a beautiful hotel with a fantastic and friendly staff! The service here is top-notch, and everyone goes out of their way to help and ensure your stay is comfortable. The main building is stylish, modern, and luxurious, making it a pleasant place to unwind. However, a word of caution for those booking a cheaper room: if you reserve one of the more affordable options, be aware that it’s not in the same building as the main hotel. The room will be in what they call the "east wing," but in reality, it’s a separate building that you need to access via a somewhat eerie tunnel. You have to walk about 150-200 meters, which can feel a bit unsettling, especially late at night. The building used to be an apartment complex and has been converted into hotel rooms. While this may sound quirky, it’s not the most ideal setup. Our room in the east wing lacked basic things like windows that open, and it had a lingering smell of cigarettes. The place felt a bit like an afterthought, especially with so many conference-goers coming and going. Honestly, we couldn’t spend the night there. The room was just not up to the standard we were expecting.When we approached the front desk, the staff was incredibly understanding and offered to upgrade us to a room in the main building right away. They even gave us a discount for the inconvenience, which we really appreciated. The upgraded room was exactly what we had hoped for!

Beautiful setting away from all the noise. Very modern and clean. Excellent, friendly staff. Great bar. Loved it! Would definitely stay here again.

Definitely not 5 stars....

luxury

The property is amazing, has a unique theme, and the facilities and services are great. The staff are very friendly, helpful, and caring. The front desk agent Maria was so friendly, caring, and helpful. She takes a good care of the residents and following up with them to ensure their satisfaction. She is considered the winning card for any company wish to succeed. We highly recommend the resort, it’s one of its kind.

Very cool Vibe, great Staff

Not much within walking distance. Some staff were great. Some so so. East Wing is a very long walk to pool and restaurants. Very good value though and would stay again. Pool is very nice. Gym not so much. Serious weight lifters will be very disappointed. Breakfast buffet crazy expensive. Overall facility is very clean, modern, well maintained.

Nice