Overall Ratings & Reviews Kuxtal Hotel Boutique

An oasis of tranquility in Merida. The hotel is a beautiful and sympathetically restored colonial building, both in the common areas an in the guest rooms. My room was very luxurious and spacious. Comfortable large bed, great air con and shower with plenty of hot water. Nice bathroom products. Having the fridge and coffee machine was an added bonus. The staff were lovely. My only small negative was the breakfast times, which didn’t start until 08:00. This doesn’t work if you have booked a group tour, as I did one day. The meeting time for the tour was 07:30 - 07:45. I also checked out at 07:30, so I missed two breakfasts, the cost of which was included in my room rate. A breakfast service starting at 07:00 would be helpful. Overall I loved my stay here and would definitely stay again!

Great place all around.

My stay was very pleasant overall. The staff was cheerful and helpful, my room was very quiet even the the hotel fronts on a busy street. Air conditioning was more than adequate even on a couple of days that reached 100 F. Plenty of hot water and good water pressure in the shower. Very comfortable bed. A couple of minor complaints. My room only had one source of natural light and ventilation which were the double doors that opened from my room onto the balcony. I wanted to be able to just open the doors completely to enjoy the nice mornings, but neither door would open very far. Nothing that a carpenter couldn't fix with a little effort. Also I was annoyed that the hotel ran out of bottled water for a couple of days. Couldn't have been too hard to send someone out to buy a case until a delivery was made. Same for sugar for the coffee in my room. There were several days when that was not available. Small stuff. I wouldn't hesitate to stay here again.

Very well appointed and the most comfy bed ever! Sitting areas, fridge and coffee maker in the room. Use of a microwave would have been nice, and towel bars since we like to use a few times before washing. Also a hook in the bathroom is useful. Very good value which makes up for the location. But cafes and restaurants were nearby.

The best boutique hotel we have stayed at.

Friendly, helpful staff that go above and beyond. Very comfortable beds, quick hot water, decent breakfast. Although right off a main road it’s quiet and peaceful. The pool area is a little oasis. Very much enjoyed my 6 day visit. Great location for accessing Mérida Centro. Would stay here again and recommend to others.

Very authentic

One of our better hotel stays in Yucatán. Room was very nice and the breakfast was a lovely perk. Great location across the street from one of the highest rated coffee shops in town. Relatively quiet hotel. There are about four rooms in total. You could hear lots of different kinds of birds really easily. Oh, and the door stop for our room was very poorly placed, only allowing no the door to open 75% of the way. It could have been placed further back. We overlooked the pool. Room was quite nice, but we had to keep the bathroom door closed because sewage smell would come into the room otherwise. This is an issue you’ll see come up in hotels quite a bit in this area. Poor to no plumbing codes for the builds, I guess. And the bathroom required a full step up for access. Reminded me of bathrooms in Japan in that way. Ha.

Cute little hotel. Excellent customer service.

Very nice place, quiet, helpful staff, perfect location.

Kenia was a fantastic hotel representative and the hotel was fantastic!! Highly recommended just amazing!

This hotel is only minutes walking to the Grand Plaza. Bed was comfy, hot water hot and the staff amazing. Lovely breakfast brought to our room every morning. The room and premises were very clean. Amazing original silver jewelry and awesome coffee literally across the street.

Very nice, newly remodeled.

My daughter and I enjoyed our stay in the Premium Double room. The restroom was pretty, water pressure was very strong and it was nice to have a tv in the bedroom and another one in the living area. The bed was very comfy as seen in the reviews. It was also nice to have our breakfast brought to us each morning. The breakfast was good. The only thing I didn't prefer is requesting the guest turn off the air condition when you leave. If we didn't, because we always forgot, the staff always turned it off. So, we always returned to a warm, stuffy room after being out in high humidity. Otherwise, the stay was very nice and quiet. I would stay again if I visited Merida again.

Nice , clean and comfortable ! Had a very nice nice stay . Top notch bedding and pillows

Large beautiful room with everything you need and a comfortable bed and they even brought our free breakfast to our room

Comfortable, clean, and very quiet. The staff was very friendly and respond quickly to our needs. I will definitely recommend this place

This hotel is beautiful! I stayed in the king bed suite. The suite was large and comfortable. The room was well air conditioned. The service was excellent. The licatiing is very convenient for walking around the city and seeing the sights. I higjly recommend the Kuxtal Hotel.

Was amazing, but i don't love they call me to get out of the room almost 5 min each other people...

Checking in was late because they couldn’t find the person in charge, I pend three days and only one day had internet and cable. And no one to make a claim until checking out day