julie
with Children
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
i booked this hotel 1 week before my arrival date, 2o check in, paid for train tickets , arrived in Blackpool in time to check in, arrived at property only to be told an email had been sent to myself at 1 53pm to be told there was no room available for myself, my daughter and grandaughter, well there are no words to express the anger i felt, only to be told they had already set a refund, had to spend rest of afternoon trying to get a room on a busy May bank holiday, will not use this hotel and i think it is disgraceful
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