Overall Ratings & Reviews Grayson Hotel in the Unbound Collection by Hyatt

The rooms were nice.

Modern hotel, nice staff, great rooftop lounge.

Excelente ubicación, instalaciones impecables en aseo y en condiciones . La cama de sentia muy bien.

The property was nicer than I expected. The bellhop was very accommodating. Stay here!

The hotel was great and the staff was very helpful and nice

Love the boutique experience. Friendly staff.

Loved our stay at the Hotel. Very clean and had everything we needed. The staff was very friendly. Bria and Noel helped us a lot!

We had a wonderful stay! The staff were extremely helpful and kind, making our experience even more enjoyable. It was very peaceful, and it was just a lovely, easy walk to many sites nearby.

Overall, a decent stay. However, we landed late so we had a kate check in. When we got to our room there were hair strands on the sheets of the bed. We got a new room, but no compensation for the inconvenience. We also pad for a city view, but I would say that the photos were deceiving. Our "city view" was only the view of the window of the hotel next door. This was a waste. The upstairs bar had great drinks and friendly staff. We were at the downstairs bar Saturday night and the women working the bar was not friendly and have a cold vibe. I'd say this is a 3/5 max.

For starters, the front desk staff did not give a run down of what the hotel offered or where anything was. The room was booked for double occupancy but upon entering the room there was 1 robe and set of slippers. Rooms should come with mini fridge at least. With as many restaurants around there is nowhere to store leftover food. No coffee machine, and although it’s brought to your room, ice is not readily available. You have to wait for it to arrive.

Great location, room and roof top bar.

Quiet and convenient! Service was excellent.

This hotel is amazing!!! I ultimately booked because of the Empire State view and it did not disappoint one bit. From the moment we checked in the staff was very friendly, and the bar/dining area on 1st floor was a perfect area to wait until our room was ready. Rooms are nice and cozy with comfortable bedding and bathroom was very nice and spacious for being in NYC. Perfect location IMO that was close to multiple subway stations, a CVS, and across from some of the best Szechuan food we ever had. Was able to enjoy the rooftop bar as well, with Mexican inspired drinks and amazing views. I cannot praise this hotel enough, even asked for extra towels at like 1am when we came back from a show and they were up straight away!!

Very good! i stay here all the time when i come to NYC.

We had a fabulous stay. Our room was small but not at all crowded. It was very clean and there were plenty of shower towels in the bathroom. The staff was very friendly and helpful. The rooftop bar had an excellent view and a very accommodating staff.

Very beautiful stay

We stay here each time we come to NY. It’s continently located, very walkable. Hotel is well maintained.

Property is new and very clean. The staff are very nice, everyone greeted us with genuine heartfelt kindness. The beds were comfortable and the rooms spacious (which is not common in NYC). The elevators were the funny downside of the trip. We stayed one night and it was enough to see the amount of guests who struggled with the elevator controls just like we did. One person left the elevator fed up trying to select the floor in front of strangers. Have them go over the controls with you. The hotel is wonderful.

Great new hotel, enjoyed our stay. Fairly quiet (very quiet for NYC), very comfortable room and bed, love the modern minimalist decor, excellent front desk/concierge staff. Looking forward to coming back.

The location is excellent.