this is not the Hyatt problem, but we needed handicapped parking close to the hotel and the handicapped spaces were blocked off by the city of Gainesville. your staff had no idea and didn't know how to help us. I managed. Also, the Google cast did not work in the room. I have a Mac and I tried a phone, a tablet and a laptop and nothing worked. So overall, since it was a cool place, it was nice but you know the two things we really would've liked to have had we're not available.