I stayed as a VIP and the gift I was to receive was not provided until the end of my stay.
We were offered an appetizer and drinks welcome in the evening at the rooftop, and once we arrived there, we were told that we needed to reserve, so we didn’t receive any drinks or appetizers. We were offered some potato chips and that was all. As we went down to reception to explain, we were given some sliced cake that was there for days as it was very dry and hard. Not happy with this location at all.