Dear Value Guest,
Thank you so much for sharing your experience with us. I’m truly sorry to hear that your stay fell short of your expectations, and I sincerely apologize for the inconvenience you encountered.
As a small boutique hotel, we genuinely care about every guest’s experience, and it pains us to know that we missed the mark during your visit. Please know that we’ve taken your feedback to heart and are already working to improve in the areas you mentioned.
We would love the chance to welcome you back and show you the level of comfort, care, and hospitality we’re known for. If you’re open to giving us another try, I’d be more than happy to personally assist with your next reservation and ensure your experience is everything it should be — and more.
Please don’t hesitate to reach out to me directly. We’d be honored to have you as our guest again.
Warmest regards,
I Kadek Handika Putra Brahmantara Sukarana (Mr.)
Resort Manager
DESA OCULUS BALI